Technical Customer Service Supervisor

Division Weir Minerals
Location
Hybrid
Purpose of Role: We have 3 permanent vacancies for a Technical Customer Service Supervisor to join our Minerals Processing Team Indonesia.
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
You will lead all project requirements, plan maintenance activities and lead resource teams on site to complete planned maintenance, fault analysis, breakdown maintenance whilst introducing improvement plans to maximize equipment availability and reliability.

• Focus Area: Skills to build Customer Relationships through strong communication, identifying opportunities and demonstrating values to embed Weir into customer's maintenance strategies
• Focus Area: Ability to Collaborate actively with all other parts of the Weir organization to achieve customer outcomes.
• Focus Area: Equipment Product Skills – Ideally experience in Crusher maintenance, repairs and mechanical and electrical fault finding with supplementary skills on any of GEHO, HPGR, Warman Pumps and/or other Weir products in a Service & Maintenance environment.
• Focus Area: Skills to attend and be active in site meetings and produce detailed and concise Technical Reports
• Focus Area: Ability to Project Manage and meet demanding milestones safely and timely along with innovative solutions for customer equipment
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
• Focus Area: Mechanical Trade and Site Supervisory Experience to provide Maintenance and Fault Analysis to Weir Minerals Equipment.

Job Knowledge/Education and Qualifications:

• Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.
• Be available to go to site as per the client needs
• Mechanical Product Experience and knowledge of equipment such as Steam Turbines and Gearboxes
• Basic Computer Skills – ability to use Microsoft Suite
• Certificate III in Mechanical Engineering or Fitting
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, technical drawings, and procedure manuals
• Excellent communication skills – written and verbal - ability to write routine reports and correspondence

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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