Customer Service Associate Jobs

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• Responsible For Inputting Sales Orders And Quotations In The System And Proactively Managing All Orders To Ensure Timely Fulfillment.
• Understand And Ensure The Daily Work Is According To Established Procedures, Policies And Guidelines. Provide Feedback On The Efficiency Of The Customer Service Process.
• Receive And Answers Customer Queries, Request And Complaints Within Established Guidelines. Proactively Follows Up On Outstanding Customer Service Issues Until Resolution. Seek Advices From Supervisor For All Non-routine Or Serious Problems.
• Provides Support To Other Team Members And Assists In Ad-hoc / Special Tasks As Assigned By Supervisor / Manager.
• Coordinate And Collaborate With Other Appropriate Departments Or Supply Chain To Ensure Customer Satisfaction

Qualifications

• Problem solving and conflict management abilities
• Good communication skills in English – both verbal and written
• Min. 1 year experience in Customer Services in a multinational trading / distribution company or similar
• Time management skills prioritization and ability to work under pressure
• Experience in using bespoke MRP, ERP, SAP, SCALA or other Order / Quotation Processing and Stock Management systems
• Computer Skills: Proficient in Microsoft business applications (Word, Excel, PowerPoint, and Outlook), and ability to learn business system and other software platforms as required.
• Ability to progressively learn mechanical and fluid-system related technical information.