Customer Service Officer (Logistics)

PT. Forecastle Indonesia, was founded in 2009 in Jakarta-Indonesia, with interest and activities encompassing as Shipping Agency, Project Management, Port Agency and Freight Management.

We offer our clients a seamless portfolio of support services from the initial planning and budgetary phase to the final delivery. Forecastle also values it’s employee and has the best understanding in the business, translating into employee loyalty, stability and commitment to our client's needs.

Visions:

To be Love & Respected by all our stake holders, including employees, customers, principals, vendors and shareholders.

Missions:

• Focus on Innovation & Best practices.
• Building values-driven organizations.
• To unlock the potential of our employees, to improve the quality of their life.
• To deliver a great experience.

Values:

• Family, friendship and enjoying life
• Honesty, Integrity and Professionalism.
• Hard work, dedication and achievement

We are currently hiring Customer Service Officer (Logistics)!

Qualifications:

• Have good interpersonal skill
• Having experience and knowledge on Import-Export, Port Agency business and Logistics process (is a must)
• Proficient in Microsoft Office
• Bachelor Degree (S1) Export-Import/ Logistics with Minimum GPA 3.00
• Good analytical thinking, good priority setting and communication skills.
• Have strong communication skills
• Fluent in English both oral and written.
• Team player, proactive, and highly motivated.
• Experience in Export-Import document, Customer Service Logistic
• Willing to be placed in North Jakarta (Tanjung Priok)

Responsibilities:

• Ensure Inward and Outward Manifest inputted timely in Customs Module
• Manage Customer service and document process are complied with the SOP set.
• Make sure all required document related to vessel berth is prepared timely. This will be related to cargo manifest.
• Make sure stock of seal, HBL are controlled properly.
• Help team to solve CS, Doc and Ops issue specially in Jakarta
• Communicate with principal and update vessel schedule to internal and external party (stake holder)
• Coordinate with Port Agent and terminal to monitor vessel berth
• Monitoring ops team to make sure inventory control and update data timely.
• Controlling Payment Request from Vendor are submitted timely with correct attached supporting document.
• Coordinating with Principal and overseas agent related to all relevant document flow inbound or outbound and Pre-Alert and TDR report.
• Create efficient and effective environment internally.
• Coordinate with Finance team for any Advance Payment be process as soon as possible hence no delay or penalty from vendor.