Customer Service (Arabic Speaker)

As a customer service team, you will handle an important role in helping players to answer their inquiries and communicate with the operational team to resolve our player’s issues to ensure the smooth experience of our users.

• Tend to gamers’ inquiries promptly and accurately using the ticketing system
• Able to comprehend players’ issues and explain properly without losing the context to our MENA operations team
• Serve as front-line officers to troubleshoot technical and other issues for our players in MENA region

Job Requirements

• High fluency in Arabic is a must
• Minimum Senior High School, Diploma, Bachelor’s degree from any field. Prefer someone with working experience in Customer Service
• Having basic Customer Service tool knowledge like Zendesk will be a bonus point
• Able to work on weekends on a shifting basis
• Excellent written and verbal communication skills in Bahasa or English
• Willing to work under 6 months contract
• Highly passionate about games with a good knowledge of the gaming industry in Indonesia