Customer Service - Billback

Purpose of the Role:

ATI Business looking for a Customer Service-Billback staff to assist one of our client’s operations, as you will track billback invoices and follow up with the suppliers, assisting the customers in using the client’s tools and handling customer’s billback inquiries.

:

• Assisting the customers with answering inquiries or using the client’s tools
• Conduct tracking, follow-up, and collection of billback invoices.
• Maintain precise records.
• Ensure that all work is processed according to the team’s minimum standard.
• Report any issues or system limitations to the direct supervisor.
• Proactively contact suppliers as needed to ensure payment of outstanding billback invoices.
• Carefully follow instructions and pre-established guidelines to perform assigned tasks.

Requirement:

• Excellent communication skill in English
• Willing to work in shifting mode including public holidays
• Willing to work at Central Jakarta (Harmoni, Batu Tulis, Gambir)
• Have a hospitality or travel industry background
• Have 2+ years of working experience in Customer Service with English communication skill
• Excellent analytical and numerical skills

Be Part of ATI Journey:

• Our aim at ATI Business Group in working with our Clients’, is to support their continued growth by providing cost-effective technology and talented and scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 700 employees providing services to our clients across the globe.