Customer Service Engineer Jobs

Main Responsibilities:

1. Responsible for installation of UIH diagnostic imaging equipment within a designated product range at customer site;

2. Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;

3. Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;

4. Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

Qualification Requirements

1. Technical associate’s degree or equivalent experience preferred

2. Familiar with the principle and structure of diagnostic imaging equipment (DR, CT, MR, PET,etc.). Previous experience with relevant equipment strongly preferred;

3. Ideally, have previous field service experience where you have undertaken fault fin

ding on electronic equipment to prove your independent troubleshooting ability on-site;

4. Strong communication and coordination with customers, good customer-oriented service manner, excellent team cooperation spirit;

5. You will also be required to have good IT, Microsoft Office and Networking Infrastructure

skills;

6. Your customer-facing skills will be invaluable, as you will be required to interface with

customers and staff at all levels within UIH / 3rd parties, contractors, sub-contractors and

suppliers and must quickly gain respect from others;

7. A flexible approach to work, travel, and unsociable hours is required. Valid driving license