Port Service Engineer Jobs

On behalf of our client, inMarine Transportation. we are currently seeking an experienced Port Service Engineer.

Main responsibilities:

• Them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier.
• Report back to operations, Sales and Marketing on competitor activities in the Port
• Liaise with any department concerning orders that are placed within the geographic scope of responsibility and ensure the vessel is kept informed at all times of any matters affecting delivery as promised.
• Obtain customer feedback concerning any matters affecting customer satisfaction and report back to Operations and Sales responsible for the Port and the Customer, respectively.
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks, Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning, Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them on before or on arrival and provide.
• Ensure that the customers receive a professional approach and may request the assistance of any office to visit a customer’s office or representative must be carried out to ensure that the level of service is maintained
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, add. product/services needed)
• To attend vessels in Malaysia ports and shipyards as requested by Account Managers both local and overseas and upon request from vessel Supt/Owners.
• Visit vessels on request by Account Managers and report back the result from the visits, ensuring that technical service including chemicals, M&R, Ropes and Kluber products, technical support and product demonstrations are provided where and when necessary.
• Enter leads into Salesforce as and when discovered after service visit.
• Continuously promote Ships Service/ Unitor’s products and services to current and potential customers by use of campaign or other material and tools
• Complete and issue relevant documentation after every visit/service on board

Qualifications:

• Systematic and accurate nature
• Ability to work independently as well as in a team
• Ability to co-operate across organization lines internally and towards customers
• Ability to manage and motivate own and externally employed service personnel
• Minimum years of experience in the marine industry;
• Ability to work on own initiative
• Sales experience
• Ability to work under pressure
• Good Physical Condition
• Very good command of the English language (spoken and written)
• Service oriented and safety minded approach
• Versatile and adaptable to varied working conditions
• Indonesian nationality
• Ability to communicate effectively within a multinational environment
• Medium vocational technical or marine training.