Field Service Engineer Jobs

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As a Field Service Engineer, you will be responsible for executing medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.
Reporting to Field Service Manager, you will be delivering excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
This position is based in Jakarta, Indonesia.
Your responsibilities

• Ensuring customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understands their needs
• Identifying suggestions for product, quality and customer service improvement and discusses them with management for changes
• Ensuring that HSE practices are of high standard. Working to eliminate unsafe practices and incidents
• Applying functional processes considering links to other teams
• Identifying potential equipment failures and proactive corrective actions. Troubleshooting complex equipment failure and makes recommendations to avoid repeating the problem in the future
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed. Creating standards or job durations
• Performing medium to high complex service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.)
• Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities. Preparing standard lists for ease of work

Your background

• Minimum 5+ years’ experience in Automation and Controls Systems
• Experience in Maintenance / Testing and commissioning / FAT / SAT in Automation System
• Preferable knowledge in ABB Automation Systems (800xA / Symphony S+)
• Position is based in Indonesia but require travelling and work outside of Philippine like Asian Region, Offshore and etc
• Good understanding of HMI, DCS, Scada, PLC, IT, OT, P&ID, Safety and automation systems
• Degree / Diploma in Engineering related disciplines
• Preferable working experience in Oil, Gas & Chemical plant/ Offshore/ Power & Water Industries

Benefits

• Transportation Allowance
• Accident insurance
• Flexible work practices
• Life insurance

More about us
ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated
Work model: hybrid

87216437