Service Delivery Field Support Engineer (L2)

Want to be a part of our team?
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Working at NTT
The Job:

• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
• This job provides customer support.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Expert level knowledge in SP technologies including core routing and switching, multicast, IOS XR, and troubleshooting in cisco and multi-vendor-environments.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

What will make you a good fit for the role?

• Ability to work alone as an individual contributor, as a technical lead and as a participant in a team environment.
• Support in daily network operation.
• Fault analysis and communication with Principal TAC.
• Sharing information on relevant customer activities and in internal team.
• High-level, analytical reasoning and creative problem solving skills.
• Client-facing skills to include external and internal consulting/partnering.
• Must have extensive knowledge MPLS Networks (MPLS-TE, RSVP, LDP, L3VPN, L2VPN/Pseudo wires, etc.)
• Must have extensive knowledge Switching (including but not limited to STP, VLAN Trunking (802.1q), LACP, QinQ)
• Cisco Certified Internetwork Expert (CCIE) certification is preferred. Senior CCNP, handling network SP (service Provider) are welcome.
• Must have extensive knowledge Routing protocols (including but not limited to ISIS/OSPF/BGP).

What will make you a good fit for the role?