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Ms Engineer (L2) (F5(Waf)/Imperva
Company | NTT Ltd. |
Address | Jakarta Raya, Indonesia |
Employment type | CONTRACTOR |
Salary | |
Category | Jasa TI dan Konsultan TI |
Expires | 2023-08-26 |
Posted at | 9 months ago |
Key Roles and Responsibilities:
- Coach Service Desk and L1 teams for technical and behavioral skills
- Contribute to the change management process and ensures all changes are carried out with proper change approvals
- Audit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles.
- Execute changes with clear identification of risks and mitigation plans to be captured into the change record
- Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
- Proactively monitors the work queues.
Academic Qualifications and Certifications:
-F5 (WAF) / Imperva
Required Experience:
- Minimum 3 years professional experience of relevant experience
- Experienced with F5 products (GTM, LTM, ASM)
- Experience creating & modifying VS, NAT,
iRule, iApps
- Held at least 3 F5 certification
-
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