Service Coordinator Jobs

Coordinate Service work done at site and ensure it complies with Accelleron's and customer's standards, procedures and policies.

Responsibilities includes but not limited to:

• Coordination - Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts and logistics for site.
• Cooperates and coordinates activities with other Accelleron units and teams to harmonize service activities and to maximize service sales at every opportunity. Ensures the transfer of Service findings to the product / system local business units for improvement of their offerings.
• Reporting & Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.
• Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
• Contract Management - Manages customer satisfaction by ensuring that Accelleron fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes.
• Single Point for Customer - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.

Qualifications:

• At least 3 years work experience as Service Coordinator or equivalent
• Good communication skills in English (verbal and written)