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Ms Service Desk Coordinator Jobs

Ms Engineer Jobs
By NTT Ltd. At Area DKI Jakarta, Indonesia
Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Demonstrated experience of Managed Services
Maintain a management dashboard providing an overview of key performance indicators and associated actions.
Previous experience as a Networking Product Manager or Product Engineer in a networking or related field.
Demonstrated experience required in Engineering function within a medium to large ICT organization
Demonstrated working knowledge of ITIL processes
Ms Engineer L2 Jobs
By NTT Ltd. At Jakarta, Indonesia
Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Demonstrated experience of Managed Services
Demonstrated experience required in Engineering function within a medium to large ICT organization
Demonstrated working knowledge of ITIL processes
Demonstrated experience working with vendors and/or 3rd parties
Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
Ms Engineer (L2) (F5(Waf)/Imperva
By NTT Ltd. At Jakarta Raya, Indonesia
Contribute to the change management process and ensures all changes are carried out with proper change approvals
Coach Service Desk and L1 teams for technical and behavioral skills
Audit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles.
- Minimum 3 years professional experience of relevant experience
- Experienced with F5 products (GTM, LTM, ASM)
- Experience creating & modifying VS, NAT,
Service Coordinator - It Service Management
By Kyndryl At Area DKI Jakarta, Indonesia

Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. ...

Service Coordinator - It Service Management
By Kyndryl At Jakarta, Indonesia

Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So ...

Service Coordinator Jobs
By Accelleron At Jakarta Raya, Indonesia
Single Point for Customer - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.
Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
At least 3 years work experience as Service Coordinator or equivalent
Good communication skills in English (verbal and written)
Responsibilities includes but not limited to:
Coordination - Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts and logistics for site.
It Service Desk Jobs
By Square Gate One At Kota Tangerang, Indonesia
Substantial experience in IT support to customers.
Deep knowledge of network concepts and IT based knowledge
Have good communication skill in Bahasa Indonesia and English
Answering incoming calls in a timely manner
Being 1st level support for resolving problems reported by users
Ensurring support activities are monitored / logged, tracked and resolved appropriately and in a timely manner
Production Service Coordinator Jobs
By Infinite Studios Batam At Batam, Indonesia
Minimum having 2 years of experience
Developing domestic and new business opportunities
Diploma or Bachelor's degree in Films and Television (or related)
Fluent in English both speaking and writing
Service Desk Jobs
By PT Nusantara Compnet Integrator (Compnet) At Jakarta Timur, Indonesia
Mengelola permintaan dan insiden tiket
Sebagai 1st level untuk menyelesaikan masalah yang dilaporkan
Melakukan analisa terhadap insiden dan permintaan user
Minimal lulusan D3 jurusan IT/Teknik Komputer/Teknik Elektro
Memiliki pengalaman sebagai Service Desk minimal 1 tahun
Memiliki analisa yang kuat dalam troubleshooting
It Service Desk Jobs
By Busana Apparel Group At Area DKI Jakarta, Indonesia
Good time management and able to work in a team
Have 2-3 years experience in IT Service Desk or minimum 3 years as IT Support handling ticketing system
Have knowledge in the Basic Technical Support (PC components, Windows, Mail, etc).
Provide the first level support of user complaints and record into Support Ticket System
Coordinate with IT Technical Support for Support Ticket assignment until resolved
Write and send report on the end-users problems and requests
Ms Client Service Desk Agent
By NTT Ltd. At Area DKI Jakarta, Indonesia
Uses MS product and process knowledge along with discretion to respond to tickets
Strong and effective verbal and written communication skills
General Qualification in Technology (Technical Diploma) or equivalent
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
A moderate number of years work experience
Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred

Are you looking for an exciting opportunity to join a fast-paced IT Service Desk team? We are looking for a Service Desk Coordinator to join our team and provide exceptional customer service to our clients. As the Service Desk Coordinator, you will be responsible for managing the day-to-day operations of the IT Service Desk, including responding to customer inquiries, troubleshooting technical issues, and providing technical support. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

Overview:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked.

Detailed Job Description:

The IT Service Desk Coordinator is responsible for providing technical support to end users and customers. This includes troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice and guidance. The IT Service Desk Coordinator is also responsible for maintaining the IT service desk database and ensuring that all customer inquiries are logged and tracked. The IT Service Desk Coordinator will also be responsible for providing training and support to end users and customers on the use of IT systems and services.

What is Ms Service Desk Coordinator Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and analytical skills
• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Excellent communication and interpersonal skills

What is Ms Service Desk Coordinator Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in IT service desk or customer service
• Knowledge of IT service desk software
• Knowledge of IT systems and services
• Ability to work independently and as part of a team

What is Ms Service Desk Coordinator Job Knowledge?

• Knowledge of IT systems and services
• Knowledge of IT service desk software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Ms Service Desk Coordinator Job Experience?

• At least two years of experience in IT service desk or customer service
• Experience in providing technical support to end users and customers
• Experience in training and supporting end users and customers on the use of IT systems and services

What is Ms Service Desk Coordinator Job Responsibilities?

• Respond to customer inquiries and provide technical advice and guidance
• Troubleshoot hardware and software issues
• Maintain the IT service desk database and ensure that all customer inquiries are logged and tracked
• Provide training and support to end users and customers on the use of IT systems and services
• Monitor and maintain the IT service desk system
• Monitor and maintain the IT service desk database
• Monitor and maintain the IT service desk system performance