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It Service Desk Jobs

Company

Busana Apparel Group
Address Area DKI Jakarta, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-05-28
Posted at 1 year ago
Job Description

Busana Apparel Group is a leading garment manufacture in Indonesia. Currently, we are looking for someone who has experiences in IT Service Desk/Help Desk with knowledge of ticketing system.

  • Write and send report on the end-users problems and requests
  • Coordinate with IT Technical Support for Support Ticket assignment until resolved
  • Contact User for Problem Solved confirmation
  • Provide the first level support of user complaints and record into Support Ticket System


Requirements :

  • Have knowledge in the Basic Technical Support (PC components, Windows, Mail, etc).
  • Able to arrange archive administration neatly and structured
  • Have strong logical thinking
  • Have good communication skills
  • Good time management and able to work in a team
  • S1 in related major.
  • Good in English both oral and written
  • Have 2-3 years experience in IT Service Desk or minimum 3 years as IT Support handling ticketing system