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Ms Engineer Jobs
Company | NTT Ltd. |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Jasa TI dan Konsultan TI |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Want to be a part of our team?
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Provide onsite technical support to clients and provide field engineering services to clients
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Perform necessary checks, apply monitoring tools and respond to alerts
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Proactively identify opportunities for work optimization including opportunities for automation of work
- Report and escalate issues to 3rd party vendors if necessary
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Assist in analyzing, assigning, and escalating support calls
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to adapt to changing circumstances
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to maintain a positive outlook at work
- Ability to communicate and work across different cultures and social groups
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience working with vendors and/or 3rd parties
- Demonstrated work experience
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Foster connections with members, customers, users, and internal sales team to uncover market requirements and devise plans for product improvement.
- Collaborate with internal teams to establish metrics and execute projects aimed at enhancing efficiency and improving the customer experience.
- Implement the local and global IP network strategy to enhance all network products.
- Manage the business by analyzing and optimizing operational and financial performance of value chain activities, and conducting comprehensive business reviews with the executive leadership team.
- Oversee and revise long and short-term product objectives while continuously adapting the strategy to achieve these goals.
- Inspire and motivate both the technical and sales teams, sharing the vision and objectives to foster strong collaboration within the team.
- Identify competitive and alternative offerings in the market, evaluate their strengths and weaknesses, and devise a winning strategy to outperform the competition.
- Maintain a management dashboard providing an overview of key performance indicators and associated actions.
- Lead technology teams in defining clear priorities, direction, requirements for epics and user stories, and delivering solutions.
- Establish ambitious targets for each product and collaborate closely with the sales team to attain them.
- Comprehensive understanding of the technical intricacies behind major IP network services, such as ISP, IP-transit, IX, and Metro connections.
- The ideal candidate will be highly motivated, proactive, and contribute as a subject matter expert in team projects. They should have familiarity with business challenges or the ability to quickly grasp and understand them.
- Superior organizational and analytical abilities, coupled with strong technical proficiency, meticulous attention to detail, and self-auditing capabilities.
- Demonstrated ability to consistently deliver high-quality results in a fast-paced, dynamic environment with competing priorities.
- Exceptional verbal and written communication skills, adept in presentations, customer service, business discussions, and negotiations.
- Established network and relationships within the local providers community, garnering trust and credibility.
- Previous experience as a Networking Product Manager or Product Engineer in a networking or related field.
- Profound knowledge and expertise in the latest optical and data center network products and technologies, including DWDM, TCP/IP, L2/L3 protocols, Peering, and more.
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