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Help Desk Leader Jobs

Company

PT. HGT Services Indonesia
Address Area DKI Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Jasa TI dan Konsultan TI
Expires 2023-10-06
Posted at 8 months ago
Job Description
Deskripsi Pekerjaan


  • Membuat dan mengatur jadwal kerja Help Desk Officer
  • Melakukan komunikasi, eskalasi dan koordinasi dengan internal/eksternal tim terkait permasalahan yang dihadapi
  • Melakukan review dan evaluasi atas kinerja Help Desk Officer
  • Membuat laporan pekerjaan
  • Monitoring tiket permintaan yang diajukan customer


Kualifikasi


  • Bersedia bekerja dengan pola shifting
  • Pendidikan minimum D3
  • Memiliki kemampuan leadership yang baik
  • Berpengalaman minimal 4 tahun di bidang yang sama sebagai Supervisor/ Team Leader di Customer Service/ Call Center
  • Menguasai MS Office & Reporting
  • Memiliki keterampilan komunikasi yang baik
  • Menguasai dengan baik bahasa inggris ( Lisan & Tulisan )