It Service Desk Analyst

About Us
We are a global technology company, driving energy innovation for a balanced planet.
Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

The Tender Coordinator is a Commercial Center position responsible for ensuring high quality preparation of tenders, proposal and qualifications that communicate the value of our service offerings. The Tender Coordinator ensures standard Tender templates and formats are adhered to, and keeps the tender team informed on the schedule and internal deadlines of the submission.
Roles And Responsibilities In Junior Level Role

• Log incident and service request details per help desk procedures.
• Conduct customer satisfaction callbacks and surveys.
• Communicate with customer regarding incident progress.
• Liaise with customers, other IT support groups and third-party providers when necessary.
• Maintain Global Asset Management database with updates related to the assigned hardware.
• Perform Install, Move, Add and Change tasks.
• Complete GET IT training for On-Site Support Analysts.
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
• Perform hardware and software maintenance and support.
• Comply with Quality, Health, Safety and Environment policies and IT policies.
• Perform staging of PCs.
• Provide second-line investigation and diagnosis.
• Participate in IT team and follow up on objectives and key performance objectives.
• Escalate unresolved incidents and service requests within agreed timescales.
• Ensure tickets are updated at all times until issues are resolved.

Qualifications And Experience

• Capable of working in groups as well as independently.
• Team player with an enthusiastic approach to fresh challenges.
• Ability to manage several projects simultaneously while working under pressure to meet deadlines.
• Excellent verbal and written communication skills.
• Professional management of employee relationships at all levels.
• Diploma or Bachelor degree in IT Major.
• 0-3 years of experience in the same field.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.