Information Technology Help Desk Support

:

• Monitoring and maintaining computer systems and networks
• Redirect unresolved issues to the next level of support personnel
• Keep a record of problems and their resolution
• Responding promptly to service issues and requests
• Provide needed actions for onboarding as well as offboarding regarding the hardware, software, and setup/revoke user accounts.
• Follow-up with customers
• Layer 1 support for troubleshooting, diagnosing, and resolving technical hardware and/or software issues such as end-user devices, meeting room, or town hall equipment
• Serve as the first contact with customers who need technical assistance via available channels
• Provide needed information on IT products or services
• Reporting Directly to IT Service Delivery Specialist
• Prepare and ensure all meeting room equipment, especially Townhall/Mondem equipment is running well

Requirement

• Excellent analytical and diagnostic skills
• Knowledge of computer software systems, including databases, office applications, and operating systems
• Patience and understanding
• Bachelor’s degree in computer science, information technology, or a similar field.
• Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors
• Ability to troubleshoot complex hardware and software issues
• Have experience in MacOS environment (prefer those who are currently using Mac)
• 2-3 years working as IT Helpdesk or end-user support
• High-level communication skills
• Advanced knowledge of help desk software and remote-access systems