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Information Technology Help Desk Support Jobs

Information Technology Help Desk
By PT. Kairos Utama Indonesia At Banda Aceh, Indonesia
Demonstrate strong communication abilities to address consumer inquiries via various channels such as phone, email, web forms, and more.
Offer problem-solving expertise and proactively keep users updated on issue statuses.
Efficiently manage IT documentation and tasks.
Minimum 5years experience as IT Support L1 / IT Helpdesk and 3 years in IT Helpdesk (L2)
Have good communication skills in Bahasa or English both oral and written
Having knowledge in one or more of the following systems : Windows, Outlook, UNIX, ORACLE, SQL, SAP
Information Technology Service Desk (Sprint Asia)
By Bayarind At Jakarta Raya, Indonesia
Have an experience as IT Helpdesk/ IT Operation min. 1 year
Have knowledge about database MySQL & SQL server
Have knowledge about operating system linux & windows
Have knowledge about basic communication network
To handle complain and request from client
Willing to work on public holiday
Information Technology Help Desk Administrator
By Bintang Indokarya Gemilang At Brebes, Indonesia
• Provide incident management for all in-scope assets.
• Tickets resolution within scope of support, with the use of remote diagnosis and resolution where appropriate.
• Manage proactive monitoring using relevant tools and manage the alerts and tickets generated to closure.
• Single point of contact for end user to log incident and service request
• Provide first level support to resolve the issues.
• Coordinate with different support team to ensure issue resolved with proper resolution recorded
Information Technology Help Desk Support
By SPE Solution At Kota Tangerang, Indonesia
Manage complex, data-drive investigations and deliver solutions
Adhere to the defined Service-Level-Agreement (SLA) requirements
Bachelor’s Degree in Information Technology or Computer science or equivalent work experience
1+ years of experience supporting software application and technology systems
Minimum 1 year experience constructing and executing SQL queries, would be PLUS
Having knowledge in Fintech, Payment Gateaway and Virtual Account
Information Technology Help Desk Analyst
By PT Nordic Solusi Indonesia At Batam, Indonesia
HAVING ACTIVE GOOD ENGLISH CONVERSATION SKILLS IS A MUST, ANY CERTIFICATE IS A PLUS.
Required Skill(s): Problem-Solving, Customer Service, Attentive, Decision making
IT knowledge (Basic support and troubleshooting) is an asset
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform first-level troubleshooting through diagnostic techniques
Generating daily and weekly reports for scheduled server backups
Information Technology Help Desk
By Macro Trend Technology At Area DKI Jakarta, Indonesia
1. Menguasai Instalasi dan Konfigurasi PC/Laptop
2. Menguasai troubleshooting: Hardware & Software, Sistem Aplikasi
3. Bekerja sama dengan vendor untuk menyelesaikan problem PC/Laptop baik hardware maupun software
4. Menjaga dan monitor SLA tiket setiap hari
Information Technology Help Desk Support
By Elabram Group At Area DKI Jakarta, Indonesia
Advanced knowledge of help desk software and remote-access systems
Have experience in MacOS environment (prefer those who are currently using Mac)
Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors
Knowledge of computer software systems, including databases, office applications, and operating systems
Excellent analytical and diagnostic skills
Reporting Directly to IT Service Delivery Specialist
Information Technology Help Desk Support
By PT Talisman Insurance Brokers At Jakarta, Indonesia
Manage and update documentation related to technical support
Should be able to draft System Requirement Specifications and Details system design documents for projects
Understand project thoroughly and review requirements, specifications, and implementation
Good knowledge of software quality assurance methodologies,tools, and processes
Good Hands-on experience in Manual testing
Have at least one programming language skill C#/.Net/ HTML/ CSS
Information Technology Help Desk
By Mitra Integrasi Informatika, PT At Jakarta Raya, Indonesia
Melakukan Support terhadap user untuk insiden ringan yang dapat di Solving melalui remote dan panduan
Memiliki skill komunikasi yang baik
Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Request terkait Operasional IT Harian 24x7
Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian
Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait
Monitoring Insiden dan service request melalui Sistem Tiketing serta melakukan follow up terkait progress Tiket yang berjalan
Information Technology Help Desk Support
By Glints At Batam, Indonesia
Experience in broad range of industries; Sales & Distributions, Warehouse Management, Service Management, Construction Industry and Trading.
Daily support clients via telephone, email and remote connection.
Ad hoc on-site support when remote failed to resolve the issues brought up by clients
Minimum 3 years of working experience in help-desk support for Microsoft Dynamic Navision and Business Central and optional Sage 300 (Accpac)
Accounting and basic IT and computer knowledge
Passion in learning IT skill, and participate actively in continuous skill upgrade / training provided by the company
Information Technology Service Desk
By Bayarind At Jakarta Raya, Indonesia
Have an experience as IT Helpdesk/ IT Operation min. 1 year
Have knowledge about database MySQL & SQL server
Have knowledge about operating system linux & windows
Have knowledge about basic communication network
Hallo Jobseekers! If you have experience as IT Service Desk please come and join us!
To handle complain and request from client
Information Technology Help Desk
By PT. Geek Portal Indonesia At Karawang, Indonesia
Experienced in Windows or macOS operating system management
At least 2 years experience as a helpdesk or service desk
Committed to work quality and strong multi-tasking skills
Strong problem-solving skills in highly complex information technology systems
Bachelor's degree in information systems/ computer science/ electrical engineering/related field
Able to work both independently and in a team environment
Information Technology Service Desk
By Accord Innovations At Area DKI Jakarta, Indonesia
Utilize remote control tools to manage and implement compliance with configuration management standards
Assist enable enforcement of compliance with configuration management standards and appropriate optimizations on desktop
Provide SAP Authorization to SAP users that exists according to the appropriate role validated by the business Authorization Manager/SAP.
Manage end user accounts ((Windows, Email, SAP), i.e. reinitialize/modify passwords and unlock accounts.
Respond to user requests for information and assist in problem solving.
Maintain contact with users on operational and production issues.
Help Desk Representative Jobs
By KARS Technologies At Jakarta Raya, Indonesia
• Strong and effective verbal and written communication skills, including in english and Bahasa Indonesia
• Ability to work in office as well at home, based on shift schedule
• General Qualification in Technology (Technical Diploma/D3) or equivalent
• Uses Standard Operation Procedures to respond to tickets
• Provide timely updates to clients, when requested, on any pending requests or tickets.
• Produce breach and aging reports for tickets opened by the service desk
Information Technology Service Desk
By PT. Inovasi Mitra Sejati At Kota Tangerang, Indonesia
Opportunity to learn Multi-Finance Business Process
Associate's degree or 1 years of helpdesk work experience, required.
Excellent written and verbal communication skills
Incentive two ( 2) times in a year
Company Overseas Trip (Based on Performance)
Yearly Incentive Bonus (Based on Performance)
Information Technology Help Desk Support
By Jatis Mobile At Jakarta Raya, Indonesia
Have good knowledge in responding to customers
Be Able to apply a monitoring system and the Web dashboard.
Give the right answer in a proper way to a customer (VIP Client) and solve customer problems.
Min S1- in Any Major(s)
Min.1 Year in Customer Service
Have patience in serving customers

Are you looking for a career in Information Technology? We have an exciting opportunity for a Help Desk Support role in a fast-paced and dynamic environment. You will be responsible for providing technical support to customers and resolving their IT-related issues. If you have excellent problem-solving skills and a passion for technology, this could be the perfect job for you!

Overview of Information Technology Help Desk Support Information Technology Help Desk Support is a customer service role that provides technical assistance to computer users. They are responsible for troubleshooting hardware and software issues, providing technical advice and support, and helping customers with their IT-related problems. They may also be responsible for setting up new hardware and software, maintaining and updating existing systems, and providing training to users. Detailed Job Description of Information Technology Help Desk Support Information Technology Help Desk Support is responsible for providing technical assistance to computer users. This includes troubleshooting hardware and software issues, providing technical advice and support, and helping customers with their IT-related problems. They may also be responsible for setting up new hardware and software, maintaining and updating existing systems, and providing training to users. They must be able to communicate effectively with customers and have a good understanding of computer systems and software. Skills Required for Information Technology Help Desk Support
• Excellent customer service skills
• Knowledge of computer systems and software
• Ability to troubleshoot hardware and software issues
• Ability to communicate effectively with customers
• Ability to provide technical advice and support
• Ability to set up new hardware and software
• Ability to maintain and update existing systems
• Ability to provide training to users
Qualifications for Information Technology Help Desk Support
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Certification in IT-related fields (e.g. A+, Network+, etc.)
• Experience in customer service
• Experience in troubleshooting hardware and software issues
Knowledge Required for Information Technology Help Desk Support
• Knowledge of computer systems and software
• Knowledge of troubleshooting hardware and software issues
• Knowledge of customer service
• Knowledge of setting up new hardware and software
• Knowledge of maintaining and updating existing systems
• Knowledge of providing training to users
Experience Required for Information Technology Help Desk Support
• Experience in customer service
• Experience in troubleshooting hardware and software issues
• Experience in setting up new hardware and software
• Experience in maintaining and updating existing systems
• Experience in providing training to users
Responsibilities of Information Technology Help Desk Support
• Provide technical assistance to computer users
• Troubleshoot hardware and software issues
• Provide technical advice and support
• Help customers with their IT-related problems
• Set up new hardware and software
• Maintain and