Information Technology Help Desk

Position: IT Helpdesk - L2

Client: A reputable company in the energy sector

Type: Contract (2 month project)

Location: Banda Aceh, Indonesia (Offshore)

Key responsibilities :

• Resolve hardware and software problems spanning desktops, printers, servers, and networks.
• Take ownership of service requests, ensuring they align with service level objectives.
• Adhere to established protocols to fulfill service requests, ensuring adherence to service level goals.
• Engage in collaborative problem-solving with the team and provide user support.
• Demonstrate strong communication abilities to address consumer inquiries via various channels such as phone, email, web forms, and more.
• Conduct thorough troubleshooting for hardware and software complications.
• Efficiently manage IT documentation and tasks.
• Collaborate effectively with different IT departments to swiftly resolve issues.
• Effectively communicate in both English and Indonesian languages.
• Create and assess IT performance reports.
• Maintain meticulous records of technical solutions and procedures.
• Effectively prioritize tasks to uphold quality outcomes.
• Offer problem-solving expertise and proactively keep users updated on issue statuses.

Qualifications:

• Minimum 5years experience as IT Support L1 / IT Helpdesk and 3 years in IT Helpdesk (L2)
• Experience in the oil and gas industry preferred.
• Have good communication skills in Bahasa or English both oral and written
• Detail-oriented and accurate.
• Having knowledge in one or more of the following systems : Windows, Outlook, UNIX, ORACLE, SQL, SAP
• Bachelor Degree in Engineering (Computer/Telecommunication), Computer Science or a technology-related field

You will outstand other candidates if you :

• Can join ASAP
• Willing to be placed offshore in Banda Aceh