Information Technology Service Desk

Benefit:

• Promising career path
• Opportunity to learn Multi-Finance Business Process
• Incentive two ( 2) times in a year
• Company Domestic Trip
• BPJS Tenaga Kerja
• Company Overseas Trip (Based on Performance)
• Yearly Incentive Bonus (Based on Performance)
• BPJS Kesehatan

PT Inovasi Mitra Sejati

Multifinance IT Consultant

(Core System & Supporting Modules)

The Smith @ Alam Sutera

5th Floor, Suite 01-17

Tangerang City, Banten 15144

www.ims-tec.com

More than 10 years of business experience.

IMS is one of nation’s leading IT Solution Company by providing solution especially in Multi Finance and Banking industry.

IMS always upholds the highest standard and complies with government regulation to ensure that we deliver only the highest quality product and services.

We are seeking an IT Application Service Deskwho possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system.

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• Work with internal team and stakeholders to ensure accurate, effective training content.
• Creating & summarize issues for daily/weekly/monthly reporting.
• Maintain the highest possible level of customer service.
• Diagnose, research and resolve tier 1 technical application issues.
• Direct unresolved issues to the next level of support personnel.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
• Identify and escalate situations requiring urgent attention.

Qualifications

• High level of professionalism and ability to maintain confidentiality.
• Demonstrates eagerness to learn and flexible with the ability to multi-task.
• Associate's degree or 1 years of helpdesk work experience, required.
• Excellent written and verbal communication skills
• Possess attention to detail and follow-through.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• Strong customer support skills
• Problem-solving ability to diagnose and resolve basic technical issues.