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Service Desk Supervisor Jobs

Supervisor-At Your Service Jobs
By The Luxury Collection At Labuan Bajo, Indonesia

职位编号 23165581 工作类别 Rooms & Guest Services Operations 地点 TA’AKTANA a Luxury Collection Resort & Spa Labuan Bajo, One Marriott Drive, Labuan Bajo, Indonesia, Indonesia 在地图中查看 编制 ...

At Your Service Supervisor
By The Luxury Collection At Labuan Bajo, Indonesia

Job Number 23165581 Job Category Rooms & Guest Services Operations Location TA’AKTANA a Luxury Collection Resort & Spa Labuan Bajo, One Marriott Drive, Labuan Bajo, Indonesia, ...

It Service Desk Supporter
By ISS A/S At Jakarta Raya, Indonesia
Remote meeting room support and assistance
You should as a minimum have completed a relevant IT education
Preferably, a minimum of 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must
Broad knowledge of Microsoft Office & M365 products
Exceptional communications and customer service skills
Your key responsibilities will be:
It Service Desk & Endpoint Management Specialist
By PT Bank Jago Tbk At Area DKI Jakarta, Indonesia
Certificate or participation in training: ITIL, service management, incident management, disaster recovery, network, system, database, Solarwind, Dynatrace, etc.
Provide solution assistance to users/staff for computer problems used.
Carry out risk control in the infrastructure & services area, including managing risk records (RCSA, risk registers, etc.).
S1 in Informatics Engineering/Computer/Information System
What You Need to Have:
Information Technology Service Desk (Sprint Asia)
By Bayarind At Jakarta Raya, Indonesia
Have an experience as IT Helpdesk/ IT Operation min. 1 year
Have knowledge about database MySQL & SQL server
Have knowledge about operating system linux & windows
Have knowledge about basic communication network
To handle complain and request from client
Willing to work on public holiday
Supervisor Service Jobs
By Thiess At Coal, Indonesia
Servicing repair experiences in Caterpillar, Komatsu, Hitachi, Redrill, Iveco & Scania
Having good Logical Thinking, People handling skills in all aspects of electrical repairs
Ensure the accurate completion of daily servicing reports, crews shift reports, SOS report and review equipment services sheets.
Ensure all breakdown machine are reported in OCDC and all information repair description, coding, start and finish have been filled correctly
Analysis of component condition and recommendation of investigation required
Ensure all disciplinary actions are issued as required in accordance with the Melak rules and government regulations and maintenance department rules
It Service Desk (010908) Jobs
By PT Amber Solusi Internasional At Jakarta Raya, Indonesia
Min. 2 years experience as IT Helpdesk/ IT Support
Adhering to all processes and documenting procedures accordingly
MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
Bachelor degree in Computer Science, Information Technology, or related field
It Service Desk Manager
By KSPS At Jakarta Raya, Indonesia
Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.
Minimum 6 years working experience as Service Desk Manager or related roles
Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).
Manage and responsible in delivering services as per the expected by customer.
Experience of managing/leading an IT service team at least 6 years
Acting as a Point of Contact (POC) for project related.
Service Desk Technician Jobs
By SAIC At Tennessee, United States
Jr Level Roles: High School and three (3) years of related experience with relevant certification; or Bachelor's Degree in related discipline.
Mid Level Roles: Bachelor's degree in related discipline and five (5) years of related experience.
Senior Level Roles: Bachelor's degree in related discipline and ten (10) years of related experience.
Effectively communicates with end-users via telephone, email and chat to ensure excellent service is provided.
Uses ITSM and ServiceNow ticket processes to document actions taken.
Technical proficiency in supporting MS Office 2016+, Windows 7-10, Active Directory, Networks and other COTS products.
It Service Desk Analyst
By SLB At Area DKI Jakarta, Indonesia
Maintain Global Asset Management database with updates related to the assigned hardware.
Professional management of employee relationships at all levels.
0-3 years of experience in the same field.
Excellent verbal and written communication skills.
Ability to manage several projects simultaneously while working under pressure to meet deadlines.
Provide second-line investigation and diagnosis.
It Service Desk Jobs
By Square Gate One At Kota Tangerang, Indonesia
Substantial experience in IT support to customers.
Deep knowledge of network concepts and IT based knowledge
Have good communication skill in Bahasa Indonesia and English
Answering incoming calls in a timely manner
Being 1st level support for resolving problems reported by users
Ensurring support activities are monitored / logged, tracked and resolved appropriately and in a timely manner
It Service Desk & Monitoring Specialist
By PT Bank Jago Tbk At Jakarta, Indonesia
Have experience and knowledge of endpoint management software, for example ManagedEngine, Kaseya, Ivanti, or others, and Trendmicro or Symantec antivirus software.
Certifications or participation in training: ITIL, service management, incident management, network, system, database, SolarWinds, Dynatrace, etc.
Having knowledge of service management, incident and problem management, monitoring, system availability and utilization, capacity planning.
Have experience working in a bank and understand the process of change management in a bank.
Have experience in managing Windows Operating System (O/S), Active Directory, and endpoint security hardening for at least 5 years.
Providing assistance and solutions to users/staff regarding any service requests or complaints related to the work devices/computers being used.
Information Technology Service Desk
By Bayarind At Jakarta Raya, Indonesia
Have an experience as IT Helpdesk/ IT Operation min. 1 year
Have knowledge about database MySQL & SQL server
Have knowledge about operating system linux & windows
Have knowledge about basic communication network
Hallo Jobseekers! If you have experience as IT Service Desk please come and join us!
To handle complain and request from client
Virtual Service Supervisor, Italy
By Tesla At Roma, Indonesia
Educational background: Bachelor’s degree or equivalent professional experience.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Be a leader and a team-player.
Be self-aware, flexible, and open-minded.
Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
Service Desk Jobs
By PT Nusantara Compnet Integrator (Compnet) At Jakarta Timur, Indonesia
Mengelola permintaan dan insiden tiket
Sebagai 1st level untuk menyelesaikan masalah yang dilaporkan
Melakukan analisa terhadap insiden dan permintaan user
Minimal lulusan D3 jurusan IT/Teknik Komputer/Teknik Elektro
Memiliki pengalaman sebagai Service Desk minimal 1 tahun
Memiliki analisa yang kuat dalam troubleshooting
Service Desk Agent Jobs
By Intrias Mandiri Sejati At Bogor, Indonesia

Role SERVICE DESK for Banking Company in Sentul, Bogor

handle email, calls, messages etc

Information Technology Service Desk
By Accord Innovations At Area DKI Jakarta, Indonesia
Utilize remote control tools to manage and implement compliance with configuration management standards
Assist enable enforcement of compliance with configuration management standards and appropriate optimizations on desktop
Provide SAP Authorization to SAP users that exists according to the appropriate role validated by the business Authorization Manager/SAP.
Manage end user accounts ((Windows, Email, SAP), i.e. reinitialize/modify passwords and unlock accounts.
Respond to user requests for information and assist in problem solving.
Maintain contact with users on operational and production issues.
It Service Desk Jobs
By Busana Apparel Group At Area DKI Jakarta, Indonesia
Good time management and able to work in a team
Have 2-3 years experience in IT Service Desk or minimum 3 years as IT Support handling ticketing system
Have knowledge in the Basic Technical Support (PC components, Windows, Mail, etc).
Provide the first level support of user complaints and record into Support Ticket System
Coordinate with IT Technical Support for Support Ticket assignment until resolved
Write and send report on the end-users problems and requests
Information Technology Service Desk
By PT. Inovasi Mitra Sejati At Kota Tangerang, Indonesia
Opportunity to learn Multi-Finance Business Process
Associate's degree or 1 years of helpdesk work experience, required.
Excellent written and verbal communication skills
Incentive two ( 2) times in a year
Company Overseas Trip (Based on Performance)
Yearly Incentive Bonus (Based on Performance)
Ms Client Service Desk Agent
By NTT Ltd. At Area DKI Jakarta, Indonesia
Uses MS product and process knowledge along with discretion to respond to tickets
Strong and effective verbal and written communication skills
General Qualification in Technology (Technical Diploma) or equivalent
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent
A moderate number of years work experience
Demonstrable related work experience in the Technology Industry and Call Centre environment is preferred

Are you looking for a challenging and rewarding role as a Service Desk Supervisor? We are looking for an experienced and motivated individual to join our team and lead our Service Desk team to success. You will be responsible for providing excellent customer service, managing the day-to-day operations of the Service Desk, and ensuring that all customer inquiries are handled in a timely and efficient manner. If you have the skills and experience to take on this role, we want to hear from you!

Overview:

A Service Desk Supervisor is responsible for managing the day-to-day operations of a service desk team. This includes overseeing the team’s performance, providing technical support, and ensuring customer satisfaction. The Service Desk Supervisor is also responsible for developing and implementing service desk policies and procedures.

Detailed Job Description:

The Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk team. This includes providing technical support to customers, overseeing the team’s performance, and ensuring customer satisfaction. The Service Desk Supervisor is also responsible for developing and implementing service desk policies and procedures. The Service Desk Supervisor is also responsible for monitoring the team’s performance and providing feedback and guidance to team members.

What is Service Desk Supervisor Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of IT service desk processes and procedures
• Ability to manage multiple tasks and prioritize workload
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of IT systems and applications

What is Service Desk Supervisor Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a service desk or IT support role
• Experience in a supervisory or management role
• Knowledge of IT service desk processes and procedures
• Knowledge of IT systems and applications

What is Service Desk Supervisor Job Knowledge?

• Knowledge of IT service desk processes and procedures
• Knowledge of IT systems and applications
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices

What is Service Desk Supervisor Job Experience?

• 5+ years of experience in a service desk or IT support role
• Experience in a supervisory or management role
• Experience in customer service

What is Service Desk Supervisor Job Responsibilities?

• Oversee the day-to-day operations of the service desk team
• Provide technical support to customers
• Monitor the team’s performance and provide feedback and guidance
• Develop and implement service desk policies and procedures
• Ensure customer satisfaction
• Manage multiple tasks and prioritize workload