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Service Desk Supervisor Jobs in Kab. Bekasi, West Java

It Service Desk Supporter
By ISS A/S At Jakarta Raya, Indonesia
Remote meeting room support and assistance
You should as a minimum have completed a relevant IT education
Preferably, a minimum of 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must
Broad knowledge of Microsoft Office & M365 products
Exceptional communications and customer service skills
Your key responsibilities will be:
Information Technology Service Desk (Sprint Asia)
By Bayarind At Jakarta Raya, Indonesia
Have an experience as IT Helpdesk/ IT Operation min. 1 year
Have knowledge about database MySQL & SQL server
Have knowledge about operating system linux & windows
Have knowledge about basic communication network
To handle complain and request from client
Willing to work on public holiday
It Service Desk (010908) Jobs
By PT Amber Solusi Internasional At Jakarta Raya, Indonesia
Min. 2 years experience as IT Helpdesk/ IT Support
Adhering to all processes and documenting procedures accordingly
MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
Bachelor degree in Computer Science, Information Technology, or related field
It Service Desk Manager
By KSPS At Jakarta Raya, Indonesia
Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.
Minimum 6 years working experience as Service Desk Manager or related roles
Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).
Manage and responsible in delivering services as per the expected by customer.
Experience of managing/leading an IT service team at least 6 years
Acting as a Point of Contact (POC) for project related.
It Service Desk & Monitoring Specialist
By PT Bank Jago Tbk At Jakarta, Indonesia
Have experience and knowledge of endpoint management software, for example ManagedEngine, Kaseya, Ivanti, or others, and Trendmicro or Symantec antivirus software.
Certifications or participation in training: ITIL, service management, incident management, network, system, database, SolarWinds, Dynatrace, etc.
Having knowledge of service management, incident and problem management, monitoring, system availability and utilization, capacity planning.
Have experience working in a bank and understand the process of change management in a bank.
Have experience in managing Windows Operating System (O/S), Active Directory, and endpoint security hardening for at least 5 years.
Providing assistance and solutions to users/staff regarding any service requests or complaints related to the work devices/computers being used.
Information Technology Service Desk
By Bayarind At Jakarta Raya, Indonesia
Have an experience as IT Helpdesk/ IT Operation min. 1 year
Have knowledge about database MySQL & SQL server
Have knowledge about operating system linux & windows
Have knowledge about basic communication network
Hallo Jobseekers! If you have experience as IT Service Desk please come and join us!
To handle complain and request from client

Are you looking for a challenging and rewarding role as a Service Desk Supervisor? We are looking for an experienced and motivated individual to join our team and lead our Service Desk team to success. You will be responsible for providing excellent customer service, managing the day-to-day operations of the Service Desk, and ensuring that all customer inquiries are handled in a timely and efficient manner. If you have the skills and experience to take on this role, we want to hear from you!

Overview:

A Service Desk Supervisor is responsible for managing the day-to-day operations of a service desk team. This includes overseeing the team’s performance, providing technical support, and ensuring customer satisfaction. The Service Desk Supervisor is also responsible for developing and implementing service desk policies and procedures.

Detailed Job Description:

The Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk team. This includes providing technical support to customers, overseeing the team’s performance, and ensuring customer satisfaction. The Service Desk Supervisor is also responsible for developing and implementing service desk policies and procedures. The Service Desk Supervisor is also responsible for monitoring the team’s performance and providing feedback and guidance to team members.

What is Service Desk Supervisor Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of IT service desk processes and procedures
• Ability to manage multiple tasks and prioritize workload
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of IT systems and applications

What is Service Desk Supervisor Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a service desk or IT support role
• Experience in a supervisory or management role
• Knowledge of IT service desk processes and procedures
• Knowledge of IT systems and applications

What is Service Desk Supervisor Job Knowledge?

• Knowledge of IT service desk processes and procedures
• Knowledge of IT systems and applications
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices

What is Service Desk Supervisor Job Experience?

• 5+ years of experience in a service desk or IT support role
• Experience in a supervisory or management role
• Experience in customer service

What is Service Desk Supervisor Job Responsibilities?

• Oversee the day-to-day operations of the service desk team
• Provide technical support to customers
• Monitor the team’s performance and provide feedback and guidance
• Develop and implement service desk policies and procedures
• Ensure customer satisfaction
• Manage multiple tasks and prioritize workload