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Service Desk Supervisor Jobs in Kota Bogor, West Java

Virtual Service Supervisor, Italy
By Tesla At Roma, Indonesia
Educational background: Bachelor’s degree or equivalent professional experience.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Be a leader and a team-player.
Be self-aware, flexible, and open-minded.
Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
Service Desk Agent Jobs
By Intrias Mandiri Sejati At Bogor, Indonesia

Role SERVICE DESK for Banking Company in Sentul, Bogor

handle email, calls, messages etc

Are you looking for a challenging and rewarding role as a Service Desk Supervisor? We are looking for an experienced and motivated individual to join our team and lead our Service Desk team to success. You will be responsible for providing excellent customer service, managing the day-to-day operations of the Service Desk, and ensuring that all customer inquiries are handled in a timely and efficient manner. If you have the skills and experience to take on this role, we want to hear from you!

Overview:

A Service Desk Supervisor is responsible for managing the day-to-day operations of a service desk team. This includes overseeing the team’s performance, providing technical support, and ensuring customer satisfaction. The Service Desk Supervisor is also responsible for developing and implementing service desk policies and procedures.

Detailed Job Description:

The Service Desk Supervisor is responsible for managing the day-to-day operations of the service desk team. This includes providing technical support to customers, overseeing the team’s performance, and ensuring customer satisfaction. The Service Desk Supervisor is also responsible for developing and implementing service desk policies and procedures. The Service Desk Supervisor is also responsible for monitoring the team’s performance and providing feedback and guidance to team members.

What is Service Desk Supervisor Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of IT service desk processes and procedures
• Ability to manage multiple tasks and prioritize workload
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of IT systems and applications

What is Service Desk Supervisor Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a service desk or IT support role
• Experience in a supervisory or management role
• Knowledge of IT service desk processes and procedures
• Knowledge of IT systems and applications

What is Service Desk Supervisor Job Knowledge?

• Knowledge of IT service desk processes and procedures
• Knowledge of IT systems and applications
• Knowledge of customer service principles and practices
• Knowledge of project management principles and practices

What is Service Desk Supervisor Job Experience?

• 5+ years of experience in a service desk or IT support role
• Experience in a supervisory or management role
• Experience in customer service

What is Service Desk Supervisor Job Responsibilities?

• Oversee the day-to-day operations of the service desk team
• Provide technical support to customers
• Monitor the team’s performance and provide feedback and guidance
• Develop and implement service desk policies and procedures
• Ensure customer satisfaction
• Manage multiple tasks and prioritize workload