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It Service Desk Manager

Company

KSPS
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Expires 2023-08-28
Posted at 9 months ago
Job Description
  • Monitoring daily ticketing problem progress.
  • Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.
  • Make a Periodic Performance Report to customer.
  • Routine Performance Review.
  • Being the escalation contact for critical issues.
  • Plan, organize, and resource allocation.
  • Acting as a Point of Contact (POC) for project related.
  • Manage and responsible in delivering services as per the expected by customer.
  • Set targets to ensure that all support-related activities are handled with an effective and timely manner.


Minimum Qualifications


  • Minimum 6 years working experience as Service Desk Manager or related roles
  • Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team.
  • Experience of managing/leading an IT service team at least 6 years
  • Location :BSD City Tangerang but Willing to be assigned out of town
  • Degree in Informatics Technique, Information Systems, or Computer Engineering
  • Project based
  • Good understanding in network, cloud, server, storage, virtualization, etc.
  • Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).