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It Service Desk Manager Jobs

It Service Desk Supporter
By ISS A/S At Jakarta Raya, Indonesia
Remote meeting room support and assistance
You should as a minimum have completed a relevant IT education
Preferably, a minimum of 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must
Broad knowledge of Microsoft Office & M365 products
Exceptional communications and customer service skills
Your key responsibilities will be:
It Service Desk & Endpoint Management Specialist
By PT Bank Jago Tbk At Area DKI Jakarta, Indonesia
Certificate or participation in training: ITIL, service management, incident management, disaster recovery, network, system, database, Solarwind, Dynatrace, etc.
Provide solution assistance to users/staff for computer problems used.
Carry out risk control in the infrastructure & services area, including managing risk records (RCSA, risk registers, etc.).
S1 in Informatics Engineering/Computer/Information System
What You Need to Have:
Manager It Service Management
By HSBC At Area DKI Jakarta, Indonesia
Proven track record with at least 2 years of experience in service management function role
Lead the service recovery process by implementing the principles and processes of proper Incident Management.
Implement rigorous incident and problem management processes and reporting across all IT service providers.
Take a risk-based approach in applying the Change Management systems in IT to maximize value add.
Other aspects of responsibility including the Problem Management, Change Management and Service Management.
Strong Leadership, Negotiations, Inter-personal and People Management.
It Service Jobs
By PT Korea Tomorrow & Global TSPM At Jakarta Raya, Indonesia
Required Skill(s): Hardware Knowledge, software, maintenance IT.
Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Hardware or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Required language(s): English, Bahasa Indonesia.
It Service Desk (010908) Jobs
By PT Amber Solusi Internasional At Jakarta Raya, Indonesia
Min. 2 years experience as IT Helpdesk/ IT Support
Adhering to all processes and documenting procedures accordingly
MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
Bachelor degree in Computer Science, Information Technology, or related field
It Service Desk Manager
By KSPS At Jakarta Raya, Indonesia
Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.
Minimum 6 years working experience as Service Desk Manager or related roles
Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).
Manage and responsible in delivering services as per the expected by customer.
Experience of managing/leading an IT service team at least 6 years
Acting as a Point of Contact (POC) for project related.

Are you looking for an exciting and rewarding career in IT Service Desk Management? We are looking for an experienced and motivated individual to join our team as an IT Service Desk Manager. You will be responsible for managing the day-to-day operations of our IT Service Desk, ensuring that our customers receive the highest level of service. You will also be responsible for developing and implementing strategies to improve service delivery, customer satisfaction, and cost efficiency. If you are looking for an opportunity to make a real difference in the IT industry, this is the job for you!

IT Service Desk Manager Job Skills:

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of IT service management processes and tools
• Ability to manage and prioritize multiple tasks
• Knowledge of IT infrastructure and systems
• Ability to work independently and as part of a team
• Knowledge of IT security best practices
• Ability to work in a fast-paced environment

What is IT Service Desk Manager Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• At least 5 years of experience in IT service desk management
• ITIL certification or equivalent experience
• Experience with ticketing systems and service management tools
• Experience with scripting and automation
• Experience with system and network administration

What is IT Service Desk Manager Job Knowledge?

• Knowledge of IT service management processes and tools
• Knowledge of IT infrastructure and systems
• Knowledge of IT security best practices
• Knowledge of scripting and automation
• Knowledge of system and network administration

What is IT Service Desk Manager Job Experience?

• At least 5 years of experience in IT service desk management
• Experience with ticketing systems and service management tools
• Experience with scripting and automation
• Experience with system and