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Information Technology Help Desk

Company

Mitra Integrasi Informatika, PT
Address Jakarta Raya, Indonesia
Employment type CONTRACTOR
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description

Deskripsi Pekerjaan :

  • Melakukan Analisa insiden, menetapkan Prioritas Insiden, dan melakukan proses eskalasi insiden kepada PIC IT terkait
  • Melakukan Pembuatan Tiket Insiden dan Service Request Operasional IT Harian
  • Melakukan Support terhadap user untuk insiden ringan yang dapat di Solving melalui remote dan panduan
  • Sebagai First Level Support untuk melakukan respon Insiden dan Service Request Request terkait Operasional IT Harian 24x7
  • Melalukan Pembuatan Laporan Insiden dan Request bulanan yang tercatat pada Sitem Tiketing
  • Monitoring Insiden dan service request melalui Sistem Tiketing serta melakukan follow up terkait progress Tiket yang berjalan

Kualifikasi Personnel :

  • Bersedia untuk bekerja secara Shifting (24x7) dan hadir di hari Libur Nasional.
  • Memiliki skill komunikasi yang baik
  • Memahami proses insiden / service request log by Ticketing System
  • Disiplin dan Tepat Waktu
  • Responsif dan Proaktif dalam melakukan pekerjaan
  • Minimum Pendidikan D3 Diploma, Sistem Informasi, Teknik Komputer atau Pendidikan setara
  • Pengalaman dalam pemeliharaan dan troubleshooting perangkat keras dan perangkat lunak IT
  • Pengalaman minimal 1 tahun sebagai IT Servicdesk, IT Helpdesk