Information Technology Service Delivery Manager

We are looking for a qualified candidate to join our Company as a Service Delivery Manager based in Indonesia.

Key Roles & Responsibilities:

- Minimum of 1 years experience as a Service Delivery Manager

- Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options and assist with the decision to select the most appropriate vendor/supplier

- Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance

- Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens

- Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client

- Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements

- Highly analytical with proven negotiation skills

- Passionate, strong initiative, self-driven with a commitment to succeed

- Ability to establish strong relationships with internal stakeholders and external clients

- ITIL certification Prefered

We help our partner to face the unavoidable future. We assist our partner in its digital transformation and help accelerate their readiness to enter the new era.

Connect with us today and face the future together.

send your resumes to: [email protected]

with subject : Service Delivery Manager