Service Delivery Assistant Jobs

Minimum 2 years of Team Management experience, with coaching and good communication skills

Experience in service delivery management and reports generation

Work with the management team to identify and deliver positive change and business efficiencies

Manage day-to-day OPS activities toward achieving SLA

Working closely with clients, support team and managerial staff as required to resolve requests/issues in a timely manner

Handle any ad-hoc task / other daily operational and administrative duties as assigned by Ops Manager and/or client

Have Bachelor’s (or equivalent) in Engineering or similar field or a High School Diploma with relevant experience in a similar role

Demonstrate solid experience in Completions (such as Packer, Safety Valves, Flow control equipment, etc) but also Liner Hangers

Have excellent communication skills and be good in English

Have good team working and communication skills

Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams

Additional elected or voluntary benefits

Strong project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines

Control and manage changes to Standard Operating Procedure

Proactively identify and mitigate service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies

Develop and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals and objectives

Solid knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library)

Strong analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities

Minimum D3 (preferable from Accounting, Finance, Management & Banking);

Preferably have a minimum of 1 year banking experience

Have good computer skills (MS. Word & Ms. Excel);

Have good communication skills and interpersonal skills;

Service Assistant (Teller) - Central Java (Around Solo, Jogyakarta, salatiga)

2. Performing Open Till and Close Till

Minimum D3 (preferable from Accounting, Finance, Management & Banking);

Preferably have a minimum of 1 year banking experience

Have good computer skills (MS. Word & Ms. Excel);

Have good communication skills and interpersonal skills;

Service Assistant (Teller) - Jakarta Based

2. Performing Open Till and Close Till

Computer literate with excellent knowledge of MS applications, particularly MS Excel

Previous experience in business operations/customer service or support role will be considered an asset

Knowledge of the telecommunication industry will also be considered an asset

fluent in English with excellent communication skills

Perform regular scheduled testing using handphone and computer

Collect data for analysis and reports

Experience with network planning and configuration management

Networking & storage management experience a plus

Debug and troubleshoot issues with configuration management applications and APIs, including debugging scripts and finding erroneous data on Databases tables.

Install, configure, test and maintain operating systems, application software and system management tools;

5+ years of relevant experience in similar onsite delivery & support capacity

2+ years of SQL, PL/SQL experience

- Manages all required reporting and documentation.

- Good communication skills in English (verbal and written).

- Builds and maintains sustainable relationship with customer.

- Prepare PPT for weekly meetings and MoM

- Fresh Graduate are welcome with intern position.

Familiar with project management methods, with more than 3 years of experience in the implementation and management of system integration projects;

Well organized, able to multi-task, good time management and prioritization abilities.

Be responsible for the cooperation management with Party A, subcontractors and other equipment manufacturers during the project implementation;

Guide the project team to execute the construction work of ICT projects and ensure the project is delivered on time;

Responsible for project planning, progress control, risk control, quality control, cost control, phase reporting and project summary;

Any other duties assigned by the superior.

ITIL certification, project management certification.

Comprehensive experience with workflow management tools

Drive and own responsibilities of Service delivery

Schedule, manage and facilitate meetings between different stakeholders

Coordinate/Manage L1 & L2 services related to migrated workloads on to AWS Outposts & AWS Regional public cloud.

Manage SLA’s as committed to the customer.

ITIL certification, project management certification.

Comprehensive experience with workflow management tools

Drive and own responsibilities of Service delivery

Schedule, manage and facilitate meetings between different stakeholders

Coordinate/Manage L1 & L2 services related to migrated workloads on to AWS Outposts & AWS Regional public cloud.

Manage SLA’s as committed to the customer.

Collate management information needed to update and produce client service reports and internal reports.

Publish updates of operations and/or procedure manuals to stakeholders using release management communication channels.

Adhere to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.

Ensure the administration of client complaints being managed by the service delivery team.

Support the service delivery team by obtaining the right information to satisfy client requirements.

Excellent written and verbal communication skills

Collate management information needed to update and produce client service reports and internal reports.

Publish updates of operations and/or procedure manuals to stakeholders using release management communication channels.

Adhere to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.

Ensure the administration of client complaints being managed by the service delivery team.

Support the service delivery team by obtaining the right information to satisfy client requirements.

Bachelor's Degree in IT/Computing (or demonstrated equivalent work experience)

Minimum D3 (preferable from Accounting, Finance, Management & Banking);

Preferably have a minimum of 1 year banking experience

Have good computer skills (MS. Word & Ms. Excel);

Have good communication skills and interpersonal skills;

2. Performing Open Till and Close Till

3. Ensuring the correctness and legitimacy of customers' cash and non-cash transactions

Minimum D3 (preferable from Accounting, Finance, Management & Banking);

Preferably have a minimum of 1 year banking experience

Have good computer skills (MS. Word & Ms. Excel);

Have good communication skills and interpersonal skills;

2. Performing Open Till and Close Till

3. Ensuring the correctness and legitimacy of customers' cash and non-cash transactions

Minimum D3 (preferable from Accounting, Finance, Management & Banking);

Preferably have a minimum of 1 year banking experience

Have good computer skills (MS. Word & Ms. Excel);

Have good communication skills and interpersonal skills;

2. Performing Open Till and Close Till

3. Ensuring the correctness and legitimacy of customers' cash and non-cash transactions

Change Management – Manage and own all RoE Changes.

Provide assurance regarding the compliance of, and lifecycle management for, all contracted Services

Interface with NTT Ltd internal contract management teams to normalize and execute change orders

Review new offers and service capabilities with the appropriate members of the team

Vendor Backout - Manage backout issues with Vendor.

Excellent written and verbal communication skills

Minimum D3 (preferable from Accounting, Finance, Management & Banking);

Preferably have a minimum of 1 year banking experience

Have good computer skills (MS. Word & Ms. Excel);

Have good communication skills and interpersonal skills;

Be a part of UOB Family

Apply now and make a difference.

Minimum D3 (preferable from Accounting, Finance, Management & Banking);

Preferably have a minimum of 1 year banking experience

Have good computer skills (MS. Word & Ms. Excel);

Have good communication skills and interpersonal skills;

Be a part of UOB Family

Apply now and make a difference.

- Experience as a people manager is a huge plus. To Manage Resources(developers) under his departement

Job role - Head of Delivery (Delivery Manager)

- At least 1+ years of experience in technically leading a software project

- At least 5+ years of experience in developing a medium/big-scale mobile/web application

- Familiarity with software development methodologies and frameworks such as Agile, Scrum and XP