Senior Service Delivery Manager

• Setup Process for Cloud Operations (Infra and Security)
• Drive and own responsibilities of Service delivery
• Promote Agile values, principles and practices within the teams
• Manage timely escalation process between the L2 and L3 teams.
• Manage SLA’s as committed to the customer.
• Build and manage interdependencies between projects / teams (consortium)
• Facilitate collaboration every day to remove impediments and reduce risk
• Build, manage and publish team metrics and reporting enabling accurate visibility and transparency between support teams and stakeholders
• Coordinate/Manage L1 & L2 services related to migrated workloads on to AWS Outposts & AWS Regional public cloud.
• Grow Agile maturity within development team members, as well as product owners, scaling best practices
• Schedule, manage and facilitate meetings between different stakeholders

Qualifications

• Comprehensive experience with workflow management tools
• Proven understanding of Agile values and principles, such as Scrum, Kanban, or SAFe and experience in Scrum
• Ability to work with cross-functional teams and thrive in a fast-growing, rapidly-changing environment
• ITIL certification, project management certification.