Information Technology Service Delivery Manager

Hiring for Service Delivery Manager Role for Indonesia Location

Key Responsibilities

• 15+ years of work experience with at least 4 to 6 years of experience in the SDM role

• Experience with customers in Insurance domain is an advantage

• Strong client focus – ability to operate at prime customer contact level typically at senior director levels

• Demonstrates a breadth and depth of operational Infrastructure & Applications service delivery management expertise, preferably in an international environment

• Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements

• Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment

• Strong commercial and financial awareness, monitoring, co-ordination and budget ownership

• Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements

• Strong communicator at all levels

• Relevant university degree and/or professional qualifications (e.g. ITIL or PRINCE2 preferred)

Having experience for Infra operations background with fluency in Bahasa Indonesia.