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Service Delivery Administrator Jobs

Customer Service Administrator Jobs
By Upgraded.id At Surabaya, Indonesia
Mengidentifikasi dan menilai kebutuhan pelanggan untuk menciptakancustomer satisfaction
Membangun hubungan yang berkelanjutan dan kepercayaan dengan pelanggan melalui komunikasi yang terbuka dan interaktif
Menanggapi pertanyaan pelanggan dengan cepat
Berkomunikasi dengan pelanggan melalui berbagaichannel
Memahami produk atau layanan dengan baik sehingga dapat menjawab pertanyaan pelanggan dengan tepat
Membantu pelanggan yang ingin melakukan pemesanan, pengembalian dana, atau penukaran
Service Delivery Supervisor (Indonesia)
By HAUD At Area DKI Jakarta, Indonesia
Minimum 2 years of Team Management experience, with coaching and good communication skills
Experience in service delivery management and reports generation
Work with the management team to identify and deliver positive change and business efficiencies
Manage day-to-day OPS activities toward achieving SLA
Working closely with clients, support team and managerial staff as required to resolve requests/issues in a timely manner
Handle any ad-hoc task / other daily operational and administrative duties as assigned by Ops Manager and/or client
Customer Service Administrator Jobs
By DPO&Co. - DPO Consulting and Investing, LLC At Indonesia
Conduct extensive data entry and manage inventory / listing data to ensure accuracy on both ERP and eCommerce systems
Candidate must possess at least a bachelor's degree in any major (finance or accounting would be a plus)
Conform to our values: honest with integrity, humble, respectful, fair, committed, and has exceptional analytical skills
Excellent organizational, communication, and interpersonal skills; able to communicate confidently and professionally with C-Suite leaders, board members, and PE Owners
Moderate Microsoft Excel skills to help other team members solve the problem
Respond to customer inquiries and work with customers to solve their problems either via phone or eCommerce messaging platform
Service Delivery Coordinator - Cwi
By Baker Hughes At Balikpapan, Indonesia
Have Bachelor’s (or equivalent) in Engineering or similar field or a High School Diploma with relevant experience in a similar role
Demonstrate solid experience in Completions (such as Packer, Safety Valves, Flow control equipment, etc) but also Liner Hangers
Have excellent communication skills and be good in English
Have good team working and communication skills
Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams
Additional elected or voluntary benefits
Service Delivery Assurance Specialist
By NTT Ltd. At Jakarta, Indonesia
Strong project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines
Control and manage changes to Standard Operating Procedure
Proactively identify and mitigate service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies
Develop and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals and objectives
Solid knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library)
Strong analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities
Service Delivery Agent (Indonesia)
By HAUD At Area DKI Jakarta, Indonesia
Computer literate with excellent knowledge of MS applications, particularly MS Excel
Previous experience in business operations/customer service or support role will be considered an asset
Knowledge of the telecommunication industry will also be considered an asset
fluent in English with excellent communication skills
Perform regular scheduled testing using handphone and computer
Collect data for analysis and reports
Customer Service Administrator Jobs
By Triniti Beauty At Kota Tangerang, Indonesia
- Mempunyai basic skin care knowledge
- Sabar, sopan dan niat bekerja
- Memiliki rasa ingin tahu dan inisiatif yang tinggi
- Dapat menjawab dengan bahasa yang positif
- Memiliki pengalaman sebagai CS skincare/beauty diutamakan
- Memiliki pengalaman menggunakan Jubelio diutamakan
Service Delivery Engineer Jobs
By TEOCO At Jakarta Raya, Indonesia
Experience with network planning and configuration management
Networking & storage management experience a plus
Debug and troubleshoot issues with configuration management applications and APIs, including debugging scripts and finding erroneous data on Databases tables.
Install, configure, test and maintain operating systems, application software and system management tools;
5+ years of relevant experience in similar onsite delivery & support capacity
2+ years of SQL, PL/SQL experience
Service Delivery Coordinator Jobs
By FindITGeek At Jakarta Raya, Indonesia
- Manages all required reporting and documentation.
- Good communication skills in English (verbal and written).
- Builds and maintains sustainable relationship with customer.
- Prepare PPT for weekly meetings and MoM
- Fresh Graduate are welcome with intern position.
Customer Service Administrator Jobs
By PT. Astra Welab Digital Arta At Jakarta, Indonesia
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Bachelor's degree from Communication, Management, PR, or similar field.
Strong analytical and planning skills
Good communication and presentation skills
Identify and assess customer needs to achieve, maintain, and increase customer loyalty and satisfaction
Build sustainable relationships of trust through open and interactive communication with the customer.
Service Delivery Manager (Indonesia)
By China Telecom Asia Pacific At Jakarta Raya, Indonesia
Familiar with project management methods, with more than 3 years of experience in the implementation and management of system integration projects;
Well organized, able to multi-task, good time management and prioritization abilities.
Be responsible for the cooperation management with Party A, subcontractors and other equipment manufacturers during the project implementation;
Guide the project team to execute the construction work of ICT projects and ensure the project is delivered on time;
Responsible for project planning, progress control, risk control, quality control, cost control, phase reporting and project summary;
Any other duties assigned by the superior.
Cloud Service Delivery Manager
By Abhidi Solution At Jakarta, Indonesia
ITIL certification, project management certification.
Comprehensive experience with workflow management tools
Drive and own responsibilities of Service delivery
Schedule, manage and facilitate meetings between different stakeholders
Coordinate/Manage L1 & L2 services related to migrated workloads on to AWS Outposts & AWS Regional public cloud.
Manage SLA’s as committed to the customer.
Senior Service Delivery Manager
By Abhidi Solution At Jakarta Raya, Indonesia
ITIL certification, project management certification.
Comprehensive experience with workflow management tools
Drive and own responsibilities of Service delivery
Schedule, manage and facilitate meetings between different stakeholders
Coordinate/Manage L1 & L2 services related to migrated workloads on to AWS Outposts & AWS Regional public cloud.
Manage SLA’s as committed to the customer.
Service Delivery Administrator Jobs
By NTT America Solutions, Inc. At Area DKI Jakarta, Indonesia
Collate management information needed to update and produce client service reports and internal reports.
Publish updates of operations and/or procedure manuals to stakeholders using release management communication channels.
Adhere to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
Ensure the administration of client complaints being managed by the service delivery team.
Support the service delivery team by obtaining the right information to satisfy client requirements.
Excellent written and verbal communication skills
Service Delivery Administrator Jobs
By NTT Ltd. At Jakarta Raya, Indonesia
Collate management information needed to update and produce client service reports and internal reports.
Publish updates of operations and/or procedure manuals to stakeholders using release management communication channels.
Adhere to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
Ensure the administration of client complaints being managed by the service delivery team.
Support the service delivery team by obtaining the right information to satisfy client requirements.
Bachelor's Degree in IT/Computing (or demonstrated equivalent work experience)

Are you looking for an exciting opportunity to join a dynamic team and help deliver exceptional customer service? We are looking for a Service Delivery Administrator to join our team and help us provide the best customer experience possible. You will be responsible for managing customer accounts, responding to inquiries, and ensuring that customer requests are handled in a timely and efficient manner. If you are a motivated individual with excellent communication and organizational skills, then this could be the perfect job for you!

Overview:

A Service Delivery Administrator is responsible for managing the delivery of services to customers. This includes ensuring that customer service requests are handled in a timely and efficient manner, as well as ensuring that customer service standards are met. The Service Delivery Administrator is also responsible for monitoring customer service performance, providing feedback to customers, and resolving customer service issues.

How To Become an Service Delivery Administrator:

To become a Service Delivery Administrator, you will need to have a bachelor’s degree in business, management, or a related field. You will also need to have experience in customer service, as well as knowledge of customer service software and systems. Additionally, you should have strong communication and problem-solving skills.

Service Delivery Administrator Skills:

• Excellent customer service skills
• Knowledge of customer service software and systems
• Strong communication and problem-solving skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Knowledge of customer service policies and procedures

What is Service Delivery Administrator Knowledge?

• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service metrics and analytics
• Knowledge of customer service trends and technologies

What is Service Delivery Administrator Responsibilities?

• Handle customer service requests in a timely and efficient manner
• Monitor customer service performance and provide feedback to customers
• Resolve customer service issues in a timely and professional manner
• Ensure customer service standards are met
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff
• Analyze customer service data and identify areas for improvement

What is Service Delivery Administrator Experience?

• Previous experience in customer service
• Experience in customer service software and systems
• Experience in customer service metrics and analytics
• Experience in customer service best practices
• Experience in customer service trends and technologies

What is Service Delivery Administrator Qualifications?

• Bachelor’s degree in business, management, or a related field
• Knowledge of customer service software and systems
• Strong communication and problem-solving skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines

Service Delivery Administrator Education:

• Bachelor’s degree in business, management, or a related field
• Courses in customer service, customer service software and systems, customer service metrics and analytics, customer service best practices, and customer service trends and technologies

Tools to Help Service Delivery Administrator Work Better:

• Customer service software and systems
• Customer service metrics and analytics tools
• Customer service best practices tools
• Customer service trends and technologies tools
• Customer service feedback tools

Good Tips to Help Service Delivery Administrator Do More Effectively:

• Stay organized and prioritize tasks
• Communicate effectively with customers
• Monitor customer service performance and provide feedback
• Resolve customer service issues in a timely and professional manner
• Develop and implement customer service policies and procedures
• Train and mentor customer service staff

Common Service Delivery Administrator Interview Questions:

• What experience do you have in customer service?
• How do you handle customer service requests?
• What customer service software and systems are you familiar with?
• How do you monitor customer service performance?
• How do you resolve customer service issues?
• What customer service policies and procedures have you implemented?