Customer Service Administrator Jobs

Company Information:

Daniel P. O’Reilly and Company (DPO&Co.) is a boutique strategy consulting firm that specializes in rapidly delivering value to our clients. We engage with Private Equity firms and traditional corporate clients on projects similar to those done at A.T Kearney, McKinsey, Bain, BCG, Strategy&, etc. Additionally, our BPO (Business Process Outsourcing) services are specifically targeted to mid-market clients to improve any inefficiency in the back-office functions by leveraging labor cost arbitrage and time zone difference. BPO performs several services, including Finance and accounting, CRM, Supply Chain, Data Analytics, HR, Admin functions, and many more based on our clients’ specific needs. After several successful years and completing over 50 engagements, we have also entered the Principal Investing arena, closing our first deal on a Printed Circuit Board Manufacturing company in September 2020. The team spans globally with team members in Chicago, Puerto Rico, Denver, Colombia, Indonesia, and India. Our BPO team has tripled since 2020 and we are looking for new team members who could elevate our team’s experience and skills to the next level!

Responsibility:

• Generate reports for customers through eCommerce and internal ERP systems
• Conduct extensive data entry and manage inventory / listing data to ensure accuracy on both ERP and eCommerce systems
• Respond to customer inquiries and work with customers to solve their problems either via phone or eCommerce messaging platform
• Support other ad hoc administration and customer service tasks, as required

Qualification:

• Candidate must possess at least a bachelor's degree in any major (finance or accounting would be a plus)
• Able to work on one of the weekend days
• Have good interpersonal skills
• Strong communication and high English proficiency – able to communicate in a fully English environment
• Fresh graduate is welcome to apply
• Must be able to produce results in a fast-paced, intellectually intense, client-oriented environment
• Available to join ASAP
• Good organization skill

Basic Job Requirements:

• Strong communication to convey complex concepts in PowerPoint, emails, and verbally
• Candidates must be able to produce results in a fast-paced, intellectually intense, client-oriented environment – will be judged on outputs, not inputs
• Results-oriented: The successful candidate carefully examines the intended impact of action and understands that our firm’s activities must lead to actions, which in turn lead to measurable results for both our clients and our firm
• Excellent organizational, communication, and interpersonal skills; able to communicate confidently and professionally with C-Suite leaders, board members, and PE Owners
• Structured thinker: Capable of providing structure and order to what is often a vast amount of information; successful candidates do not lose sight of the high-level strategy and organize thoughts and activities in a logical manner
• Team player: Thrives on engaging in discussion with colleagues to develop impactful solutions; reaches out proactively to others for input; works as a thought partner
• Detail-oriented: An individual who takes personal pride in being certain that all aspects of an assignment are completed correctly
• Conform to our values: honest with integrity, humble, respectful, fair, committed, and has exceptional analytical skills
• Moderate Microsoft Excel skills to help other team members solve the problem

Benefits:

• Compensation above market share and incentives based on performance

Interested candidates should submit a resume and cover letter to Purnomo Putra at [email protected], Jessica Vivi at [email protected],and Tyas at [email protected]

Please visit our website at www.dpoandco.com/bpo to learn more about us!