Customer Service - Jakarta

nullResponsibilities

You Will Be Responsible For

The Customer Service is the friendly face and voice that bridges the gap between our company and our valued customers.

• Collaborating with Delivery Team and Support Team to resolve device issues.
• Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues.
• Monitoring all project to ensure it runs smoothly involves a series of steps and best practices.
• Conducting investigations and making decisions regarding devices that are Offline on that day.
• Preparing letters, documents, permits and payments for the freelance team.

Requirements

• At least 1 year of experience, preferably in Customer Service Role, Client Support or Customer relationship
• Effective communication and interpersonal skills, with the ability to collaborate across teams.
• Administration experience in Zendesk, Help Scout, Qontak or other similar software
• Highly organized with good analytical problem-solving abilities.
• Familiarity with CRM systems and practices.
• Bachelor’s Degree in any field from a top university.
• Ability to multitask, prioritize, and manage time effectively 8. Willing to work shifting schedule 24/7