Customer Service Executive Jobs

Location: Jakarta, Indonesia
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Thales has been established in Indonesia for close to 40 years. Today Thales Indonesia employs 25 people and has successfully provided numerous solutions to Indonesia in both civil and defense sectors. The Group’s main business in Indonesia has historically been the defense domain, where Thales is a long-term provider of defense systems for the Indonesian Army and Navy. In these areas Thales has demonstrated a strong commitment to working collaboratively with the Indonesian government and partners with local stakeholders. In recent years there has been an increased interest in the Thales civil solutions especially in the field of transportation and air traffic control. With the growing attention to infrastructure development by the Indonesian government, Thales will have opportunities in the transportation and security domain.
Job Responsibilities:

• Inform Sales Operations on the receipt of non-forecasted Customers’ PO
• For all BU’s except “Enterprise and Cybersecurity”,
• Attend some Customers’ meetings, assist Customers when visiting Gemalto facilities
• Is in charge of Customers’ complaints registration and follow up
• Contribute to the short-term billing forecast exercise in volume and to its achievements
• Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment.
• Ensure that Customers’ Purchase Orders are entered accurately and timely matter
• Ensure customers’ Purchase Orders are registered in Gemalto order entry systems to allow treatment by Planning dept.
• Contribute to inventory optimization based on inputs from the Supply Chain and through the selection of proper supitem at order booking level.
• Is responsible for backlog report accuracy through ERP data update when relevant
• Ensure recording Customer’s file as per Gemalto Customer Order File Checklist”
• Is responsible for order management once PO is in.
• Plan the Sales Orders shipment date with the Manufacturing site as per Customer’s requested delivery date
• Follow up the Sales Orders until their shipment and invoicing, in a proactive mode
• Provide the agreed reports to Customers
• Is responsible for managing Return of Material as per Gemalto Customer’s complaint management process
• Acknowledge Customer’s Purchase Order within 48 hours from its date of receipt
• Validate customers’ Purchase Orders, according to “Gemalto Customer’s Purchase Order Review” process
• Coordinate Customers’executables for Sales Order production (artwork validation, specific payment conditions, input files…)
• Launch Risk Order procedure when necessary
• Relay information around orders to/from Customers versus internal teams.

Requirements:

• English (oral and written) and another language, according to the covered area
• Good organization skills
• Self-initiatives
• Team player
• College Education and above
• System Tools : IT Literate (Microsoft Pack Office, …)
• Good at interpersonal-& intercultural communication
• Rigour
• International sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules…)
• Stress resistant
• Customer oriented and availability
• ERP knowledge is a plus

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!