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Service Delivery Agent (Indonesia)
Company | HAUD |
Address | Area DKI Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Teknologi, Informasi, dan Internet |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Are you a Tech graduate that is fluent in English with excellent communication skills?
- To perform shift work duties on a 24x7 basis from Monday to Sunday including public holidays
- Monitoring and analysis of messaging traffic and rule implementation
- Proactively provide feedback and findings from analysing data
- Collect data for analysis and reports
- Create reports using Word and Excel
- Perform regular scheduled testing using handphone and computer
- Liaise internally with the commercial and technical departments regarding client and system data
- Computer literate with excellent knowledge of MS applications, particularly MS Excel
- Proficiency in spoken and written English (this is an English speaking position)
- Previous experience in business operations/customer service or support role will be considered an asset
- Key characteristics: multitasking, resourcefulness, self-motivated, ability to learn new things
- Able to perform shift work duties 24x7 Monday to Sunday and public holidays and field work whenever necessary
- Knowledge of the telecommunication industry will also be considered an asset
- Travel Allowance
- International and multi-cultural working environment
- Wellbeing Allowance
- Shift working model (Jakarta)
- Staff recognition and career growth
- Annual Performance Bonus (based on company and individual KPIs)
- Learning and Development Programme
- Private Medical Insurance (family)
-
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