Director Of Customer Service

• Prior experience in CRM is a must
• Experience in Consumer Goods, Nutrition, Dairy or Consumer Health industries

Job Responsibilities:

• Establishes service levels and requirements for the department.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.
• Develops and implements methods to record, assess, and analyze customer feedback.
• Drafts and implements the departments budget.
• Establishes performance metrics for customer service representatives.
• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Acts as a liaison between the customer service department and other divisions in the company.
• Performs other related duties as assigned.

Job Requirements:

• Self motivated, decisive and analytical
• Good Interpersonal and Communication skills
• Bachelor’s Degree in Business Management, Marketing or equivalent is required
• At least 15-20 years experience in Customer Service & CRM related roles

Call For Action
To be successful in the role, you will need to be highly proactive and strategic. If you are keen on this opportunity, please apply direct or email [email protected] for more information.