Customer Service Manager - Indonesia

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

This advertisement is for a role with TokoCrypto in Indonesia

Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

The Customer Service Manager will work towards aligning the company's vision and values with operational strategies. This person will also spearhead best practices in both KYC and Customer Service operations.

Responsibilities:

• Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
• Coordinate with a third party, or vendor, regarding to our operational activity
• Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
• Develop and implement productivity and cost reduction opportunities
• Cross-functional and cross-country collaboration on all projects
• Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
• Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
• Responsible in hiring, training and retaining operations staffs

Requirements:

• At least 8 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.
• Able to work in a fast paced and ambiguous industry where regulations are catching up
• Problem Solving
• Ability to communicate effectively in both Indonesian and English
• High level of ownership and integrity
• Bachelor degree from a reputable university or equivalent
• Good sense of business process, strong leadership and management skills

Working at Binance

• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless.
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
• Tackle fast-paced, challenging and unique projects.
• Work in a truly global organization, with international teams and a flat organizational structure.
• C ompetitive salary and benefits.
• Balance life and work with flexible working hours and casual work attire.

Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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