Register
Recruit Create CV

Customer Service Operations Manager Jobs

Service Operations Manager Jobs
By LanceSoft, Inc. At Jakarta Raya, Indonesia

Leadership skills - Ability to manage diverse team - Excellent communication skills - Customer service

Customer Operations, Operations, Seabank (Semarang, Contract Based)
By SeaBank Indonesia At Boawae, Indonesia
Minimum 0-1 years of experience in Customer Operations or related positions
Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
Good communication and presentation skill.
Conduct the standards and procedures that apply in communicating with customers.
Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
Customer Service Premium - Operations (Solo, Contract-Based)
By Shopee At Surakarta, Indonesia
Manage and resolve customer-related issues and escalations
Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
At least 1 - 2 years of experience in Customer Service area
Strong interpersonal communication skills, detail-oriented person, and good organizational skills
Handle CS end-to-end process, including complaints and inquiries from sellers and buyers Platinum Shopee through calls, email, and Live Chat
Be the voice of customers to provide feedback to the company
Customer Operations Manager Jobs
By Mengantar At Malang, Indonesia
Mampu memimpin, mengarahkan, dan mengevaluasi middle manager untuk mampu membuat strategi dan memimpin team
Membuat, mengembangkan dan menjalankan strategi customer operation untuk mencapai target dan sejalan dengan strategi perusahaan
Bertanggung jawab mengembangkan tim baik dalam kemampuan teknikal maupun non teknikal
Membuat, memperbaharui dan sosialisasi SOP customer support untuk standarisasi pemahaman dan pelaksanaan SOP di customer support
Bertanggung jawab dalam menyelesaikan isu/kendala eskalasi yang berkaitan dengan user atau mitra kerja (ekspedisi)
Bertanggung jawab menjaga hubungan dengan user dan mitra kerja (ekspedisi)
Assistant Manager - Planning And Customer Service
By Talent'd by WorldRef At Sumatera Utara, Indonesia
Having at least 5 years of experience on the Planning or Customer Service role – FMCG industry will be preferred.
Runs Sales and Operation Planning (S&OP) / Regional Category Demand Supply Reconciliation (RCDSR) cycle with Marketing Sales Organization (MSOs).
To monitors and ensure Raw Material, Packaging Material (RPM) availability particularly on Soap Noodle supply .
Maintain communication and service with multiple Countries.
To provide visibility of Finish Good availability to Marketing Sales Organizations and drive the off-take happens as per the plans.
Provide the support to all parties accordingly based on the best scenario.
Customer Service Manager - Indonesia
By Binance At Area DKI Jakarta, Indonesia
Good sense of business process, strong leadership and management skills
Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
C ompetitive salary and benefits.
Customer Service Manager Jobs
By PT Sahabat Mikro Fintek At Jakarta Raya, Indonesia
At least 5 years of experience in customer service management
Strong leadership and people management skills
Collaborating with other departments to ensure seamless customer experience
Excellent communication and interpersonal skills
We are seeking an experienced and dynamic
Managing a team of customer service representatives
Customer Service Operations - Contract Based 1 Year
By Cargill At Jakarta, Indonesia
Experience and knowledge with commodity handling
Bachelor's degree in a related field or equivalent experience
Minimum of three years of related work experience
Other minimum qualifications may apply
Experience in supply chain especially trading business and customer services
Advanced knowledge of the regulatory framework around excises.
Customer Service Manager Jobs
By AIMSIS At Area DKI Jakarta, Indonesia
Excellent knowledge of management methods and techniques
Minimum 2 years of experience as a Customer Service Manager in related industries
Improve customer service experience, create engaged customers and facilitate organic growth
Experience in providing customer service support
Working knowledge of customer service software, databases and tools
Strong client-facing and communication skills
Customer Service Manager Jobs
By AIMSIS At Jakarta, Indonesia
Excellent knowledge of management methods and techniques
Minimum 2 years of experience as a Customer Service Manager in related industries
Improve customer service experience, create engaged customers and facilitate organic growth
Experience in providing customer service support
Working knowledge of customer service software, databases and tools
Strong client-facing and communication skills
Customer Operations, Operations, Seabank (Surakarta, 6-Months Contract)
By SeaBank Indonesia At Boawae, Indonesia
Minimum 0-1 years of experience in Customer Operations or related positions
Experience in responding to customer queries in a timely and accurate way, via phone, email, or chat.
Good communication and presentation skill.
Conduct the standards and procedures that apply in communicating with customers.
Processing customer request, clarifying information, and resolving every problem, to provide alternative solutions related.
Documenting all interactions with customers in the Call Center Database (CRM), for further use if needed.
Customer Service Operations Manager
By PT Adhikara Bangun Abadi At Jakarta, Indonesia
Has experiences in Operations & Services
Good knowledge in Data Driven & Digital System (Software, Google Sheet, Google Drive,etc)
Manage Operation Department, Team, Manage Customer (Customer Retention, Customer Relationship, Handling Complains, Problem Solving and Decision Making).
Min. Bachelor Degree any major
Good & Strong Leadership, Good Communication, Manpower Plan, Develop Team, Agile and Mobile Person
Oversee & Control Productivity and Utility Manpower
Customer Service Sr Manager
By Citi At Jakarta, Indonesia
Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning
Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge
6-10 years of relevant experience
Experience interacting with large corporate and government clients
Bachelor's degree/University degree or equivalent experience
Negotiate solutions and acts as a liaison with internal and external customers, as necessary
Customer Service Support Manager
By PT Sentra Vidya Utama (SEVIMA) At Surabaya, Indonesia
Excellent knowledge of management methods and techniques
3+ years of proven experience as the Customer Support Manager
Prior experience in a managerial or supervisory role
Understand the product knowledge and IT Landscape.
Working knowledge of customer service software, databases, and tools
Strong client-facing and communication skills
Senior Customer Service Manager
By Ringkas At Jakarta, Indonesia

Customer Experience Manager What we're looking for Operations Enablement Team, as Customer Service managing Ringkas Care hotline (Call & Messages) and supporting customers on site with partners. ...

Customer Service Manager - Industrial Manufacturing
By Michael Page At Karawang, Indonesia
Manage customer complaints and provide quotations as needed.
3-5 years of relevant and practical experience in customer service.
Experienced in handling complex and detailed situations.
Well developed communication and problem solving and documentation (both written and verbal) skills.
Stable Multinational Company|Exciting and emotionally rewarding position.
Partner with sales and engineering team to ensure that customer demand is met.
Customer Service Operations Specialist
By Halojasa Indonesia At Jakarta, Indonesia
I will enjoy working with internet and custumer experience tools to always connect with customers.
So, what are the requirements?
Acting as the custumer services and admin Operational for Halo Jasa, you will:
What are your days like?
What can you say to your friends, about your work?
I am ready to serve all orders from clients and staff.
Sea Customer Service Manager
By Wavin Group At Area DKI Jakarta, Indonesia
Acknowledgement of Customer’s orders, monitors and ensure orders shipping schedule meeting customer requirements, especially urgent orders.
Experience in a multi-national Company as a Customer Service Manage
Visit to key customers to enhance customer experience
Experience working with South East Asia and Australia region customers
Manages internal and external customers with company policy
Respond to Customer’s request for quotation in timeliness and completeness
Customer Service Manager - Fintech
By SeekMonday At Jakarta Raya, Indonesia
More than 3 years of CS experience (preferably as a team leader or manager)
Understanding and conscious of improving user experience, friendly, have good negotiation skills, patient, and polite.
Skillset: Experienced at handling customer service teams in a fintech company
Proficient in Excel, Word, PPT, and have good analytical skills.
Proficient in English (Mandarin is a plus).
Responsible for handling collection cases, creating SOPs, and completing case-handling SOPs.
Customer Service Manager - Indonesia
By Kerry At Karawang, Indonesia
Strong leadership and people management skills
Strong organization and time management skills
Strong knowledge of ERP systems is essential; SAP experience is a definite advantage.
Personally and promptly manage all customer complaints and escalations.
Create strong cross-functional collaboration with the other departments including Supply Chain, Finance and Commercial to create continuous business improvement.
To plan and manage change and development in order to improve performance.

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management