Customer Service Manager Jobs

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Keep accurate records and document customer service actions and discussions
• Develop service procedures, policies and standards
• Improve customer service experience, create engaged customers and facilitate organic growth
• Set a clear mission and deploy strategies focused towards that mission
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Take ownership of customers issues and follow problems through to resolution
• Maintain an orderly workflow according to priorities
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Qualifications

• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Minimum 2 years of experience as a Customer Service Manager in related industries
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead