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Senior Customer Service Manager Jobs

Assistant Manager - Planning And Customer Service
By Talent'd by WorldRef At Sumatera Utara, Indonesia
Having at least 5 years of experience on the Planning or Customer Service role – FMCG industry will be preferred.
Runs Sales and Operation Planning (S&OP) / Regional Category Demand Supply Reconciliation (RCDSR) cycle with Marketing Sales Organization (MSOs).
To monitors and ensure Raw Material, Packaging Material (RPM) availability particularly on Soap Noodle supply .
Maintain communication and service with multiple Countries.
To provide visibility of Finish Good availability to Marketing Sales Organizations and drive the off-take happens as per the plans.
Provide the support to all parties accordingly based on the best scenario.
Customer Service Manager - Indonesia
By Binance At Area DKI Jakarta, Indonesia
Good sense of business process, strong leadership and management skills
Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
C ompetitive salary and benefits.
Senior Customer Service Associate
By KAF Sekuritas Indonesia At Jakarta Raya, Indonesia
• Maintain daily, weekly, monthly sales report to management
• Minimum 3-years experiences in the same position, especially in capital market industry.
• Having good knowledge and understanding of capital market products and services.
• Managing customers’ securities accounts.
• Handling opening of securities accounts.
• Building good relationship with the customers.
Customer Service Manager Jobs
By PT Sahabat Mikro Fintek At Jakarta Raya, Indonesia
At least 5 years of experience in customer service management
Strong leadership and people management skills
Collaborating with other departments to ensure seamless customer experience
Excellent communication and interpersonal skills
We are seeking an experienced and dynamic
Managing a team of customer service representatives
Customer Service Manager Jobs
By AIMSIS At Area DKI Jakarta, Indonesia
Excellent knowledge of management methods and techniques
Minimum 2 years of experience as a Customer Service Manager in related industries
Improve customer service experience, create engaged customers and facilitate organic growth
Experience in providing customer service support
Working knowledge of customer service software, databases and tools
Strong client-facing and communication skills
Customer Service Manager Jobs
By AIMSIS At Jakarta, Indonesia
Excellent knowledge of management methods and techniques
Minimum 2 years of experience as a Customer Service Manager in related industries
Improve customer service experience, create engaged customers and facilitate organic growth
Experience in providing customer service support
Working knowledge of customer service software, databases and tools
Strong client-facing and communication skills
Customer Service Operations Manager
By PT Adhikara Bangun Abadi At Jakarta, Indonesia
Has experiences in Operations & Services
Good knowledge in Data Driven & Digital System (Software, Google Sheet, Google Drive,etc)
Manage Operation Department, Team, Manage Customer (Customer Retention, Customer Relationship, Handling Complains, Problem Solving and Decision Making).
Min. Bachelor Degree any major
Good & Strong Leadership, Good Communication, Manpower Plan, Develop Team, Agile and Mobile Person
Oversee & Control Productivity and Utility Manpower
Customer Service Sr Manager
By Citi At Jakarta, Indonesia
Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning
Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge
6-10 years of relevant experience
Experience interacting with large corporate and government clients
Bachelor's degree/University degree or equivalent experience
Negotiate solutions and acts as a liaison with internal and external customers, as necessary
Customer Service Support Manager
By PT Sentra Vidya Utama (SEVIMA) At Surabaya, Indonesia
Excellent knowledge of management methods and techniques
3+ years of proven experience as the Customer Support Manager
Prior experience in a managerial or supervisory role
Understand the product knowledge and IT Landscape.
Working knowledge of customer service software, databases, and tools
Strong client-facing and communication skills
Senior Customer Service Manager
By Ringkas At Jakarta, Indonesia

Customer Experience Manager What we're looking for Operations Enablement Team, as Customer Service managing Ringkas Care hotline (Call & Messages) and supporting customers on site with partners. ...

Are you an experienced customer service professional looking for a new challenge? We are seeking an experienced Senior Customer Service Manager to join our team and lead our customer service team to success. You will be responsible for developing and implementing customer service strategies, managing customer service staff, and ensuring customer satisfaction. If you have the skills and experience to take on this exciting role, we want to hear from you!

Overview:

The Senior Customer Service Manager is responsible for leading a team of customer service representatives and ensuring that customer service goals are met. The Senior Customer Service Manager is also responsible for developing and implementing customer service policies, procedures, and standards.

Detailed Job Description:

The Senior Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service team. This includes managing customer inquiries, resolving customer complaints, and providing customer service training and support. The Senior Customer Service Manager is also responsible for developing and implementing customer service policies, procedures, and standards. Additionally, the Senior Customer Service Manager is responsible for monitoring customer service metrics and performance, and providing feedback and guidance to customer service representatives.

What is Senior Customer Service Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to lead and motivate a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Ability to handle customer complaints and inquiries
• Ability to analyze customer service data

What is Senior Customer Service Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills

What is Senior Customer Service Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and tools
• Knowledge of customer service metrics and performance
• Knowledge of customer service policies and procedures

What is Senior Customer Service Manager Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience in leading and motivating a team
• Experience in handling customer complaints and inquiries
• Experience in analyzing customer service data

What is Senior Customer Service Manager Job Responsibilities?

• Lead and motivate a team of customer service representatives
• Develop and implement customer service policies, procedures, and standards
• Monitor customer service metrics and performance
• Provide feedback and guidance to customer service representatives
• Handle customer inquiries and complaints
• Analyze customer service data
• Provide customer service training and support