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Customer Service Manager Jobs

Field Service And Customer Care Manager
By Confidential At Area DKI Jakarta, Indonesia
Management Ability / Education Qualifications / Experience Requirements:
Maintains professional and technical knowledge by tracking emerging trends in care centre operations management
· Minimum 5-8 years’ experience in Operations Management and Field Service-related industry.
Provide resource and capacity management for specific issues or servicing opportunities
Manage the development process of new service offerings from concept to active implementation
Manage the outsourcing partners for services, define and execute outsourcing strategy to balance service levels with costs and liabilities
Assistant Manager - Planning And Customer Service
By Talent'd by WorldRef At Sumatera Utara, Indonesia
Having at least 5 years of experience on the Planning or Customer Service role – FMCG industry will be preferred.
Runs Sales and Operation Planning (S&OP) / Regional Category Demand Supply Reconciliation (RCDSR) cycle with Marketing Sales Organization (MSOs).
To monitors and ensure Raw Material, Packaging Material (RPM) availability particularly on Soap Noodle supply .
Maintain communication and service with multiple Countries.
To provide visibility of Finish Good availability to Marketing Sales Organizations and drive the off-take happens as per the plans.
Provide the support to all parties accordingly based on the best scenario.
Customer Service Manager - Indonesia
By Binance At Area DKI Jakarta, Indonesia
Good sense of business process, strong leadership and management skills
Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
C ompetitive salary and benefits.
Customer Service Manager Jobs
By PT Sahabat Mikro Fintek At Jakarta Raya, Indonesia
At least 5 years of experience in customer service management
Strong leadership and people management skills
Collaborating with other departments to ensure seamless customer experience
Excellent communication and interpersonal skills
We are seeking an experienced and dynamic
Managing a team of customer service representatives
Customer Service Manager Jobs
By AIMSIS At Area DKI Jakarta, Indonesia
Excellent knowledge of management methods and techniques
Minimum 2 years of experience as a Customer Service Manager in related industries
Improve customer service experience, create engaged customers and facilitate organic growth
Experience in providing customer service support
Working knowledge of customer service software, databases and tools
Strong client-facing and communication skills
Customer Service Manager Jobs
By AIMSIS At Jakarta, Indonesia
Excellent knowledge of management methods and techniques
Minimum 2 years of experience as a Customer Service Manager in related industries
Improve customer service experience, create engaged customers and facilitate organic growth
Experience in providing customer service support
Working knowledge of customer service software, databases and tools
Strong client-facing and communication skills
Customer Service Operations Manager
By PT Adhikara Bangun Abadi At Jakarta, Indonesia
Has experiences in Operations & Services
Good knowledge in Data Driven & Digital System (Software, Google Sheet, Google Drive,etc)
Manage Operation Department, Team, Manage Customer (Customer Retention, Customer Relationship, Handling Complains, Problem Solving and Decision Making).
Min. Bachelor Degree any major
Good & Strong Leadership, Good Communication, Manpower Plan, Develop Team, Agile and Mobile Person
Oversee & Control Productivity and Utility Manpower
Customer Service Sr Manager
By Citi At Jakarta, Indonesia
Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning
Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge
6-10 years of relevant experience
Experience interacting with large corporate and government clients
Bachelor's degree/University degree or equivalent experience
Negotiate solutions and acts as a liaison with internal and external customers, as necessary
Customer Service Support Manager
By PT Sentra Vidya Utama (SEVIMA) At Surabaya, Indonesia
Excellent knowledge of management methods and techniques
3+ years of proven experience as the Customer Support Manager
Prior experience in a managerial or supervisory role
Understand the product knowledge and IT Landscape.
Working knowledge of customer service software, databases, and tools
Strong client-facing and communication skills
Senior Customer Service Manager
By Ringkas At Jakarta, Indonesia

Customer Experience Manager What we're looking for Operations Enablement Team, as Customer Service managing Ringkas Care hotline (Call & Messages) and supporting customers on site with partners. ...

Customer Service Manager - Industrial Manufacturing
By Michael Page At Karawang, Indonesia
Manage customer complaints and provide quotations as needed.
3-5 years of relevant and practical experience in customer service.
Experienced in handling complex and detailed situations.
Well developed communication and problem solving and documentation (both written and verbal) skills.
Stable Multinational Company|Exciting and emotionally rewarding position.
Partner with sales and engineering team to ensure that customer demand is met.
Sea Customer Service Manager
By Wavin Group At Area DKI Jakarta, Indonesia
Acknowledgement of Customer’s orders, monitors and ensure orders shipping schedule meeting customer requirements, especially urgent orders.
Experience in a multi-national Company as a Customer Service Manage
Visit to key customers to enhance customer experience
Experience working with South East Asia and Australia region customers
Manages internal and external customers with company policy
Respond to Customer’s request for quotation in timeliness and completeness
Customer Service Manager - Fintech
By SeekMonday At Jakarta Raya, Indonesia
More than 3 years of CS experience (preferably as a team leader or manager)
Understanding and conscious of improving user experience, friendly, have good negotiation skills, patient, and polite.
Skillset: Experienced at handling customer service teams in a fintech company
Proficient in Excel, Word, PPT, and have good analytical skills.
Proficient in English (Mandarin is a plus).
Responsible for handling collection cases, creating SOPs, and completing case-handling SOPs.
Customer Service Manager - Indonesia
By Kerry At Karawang, Indonesia
Strong leadership and people management skills
Strong organization and time management skills
Strong knowledge of ERP systems is essential; SAP experience is a definite advantage.
Personally and promptly manage all customer complaints and escalations.
Create strong cross-functional collaboration with the other departments including Supply Chain, Finance and Commercial to create continuous business improvement.
To plan and manage change and development in order to improve performance.
Customer Service Manager Jobs
By Webull Sekuritas Indonesia At Jakarta Selatan, Indonesia
•Prepare reports and liaise with managements and regional office
oLead and supervise the customer service team to provide exceptional client support and experience
oHave sufficient knowledge about equity and mutual fund products and services and respond to all inquiries accordingly
•Previous experience in customer service in securities firm with minimum of 3-year experience.
•Strong organizational skills with excellent attention to detail
•Monitor Customer Service staffs’ day-to-day operations, including:

Are you looking for an exciting opportunity to lead a customer service team? We are looking for a Customer Service Manager to join our team and help us provide exceptional customer service to our customers. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this could be the perfect job for you!

What is Customer Service Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Ability to handle difficult customer service situations
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Ability to work independently and as part of a team

What is Customer Service Manager Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or related field
• Certification in customer service or related field

What is Customer Service Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of customer service management best practices

What is Customer Service Manager Experience?

• Previous experience in customer service or related field
• Previous experience in a supervisory or management role

What is Customer Service Manager Responsibilities?

• Manage customer service staff and ensure that customer service standards are met
• Monitor customer service performance and provide feedback to staff
• Develop and implement customer service policies and procedures
• Handle customer complaints and inquiries
• Monitor customer service trends and recommend improvements
• Train customer service staff on new processes and procedures
• Ensure