Regional Service Manager Jobs

l Responsibilities

• Make recommendations for support service improvement plans and ensure actions are followed through to completion in a timely manner
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
• Proactively drive opportunity for standardization and simplification of the support processes, to increase efficiency within the organization
• Be responsible for overall network infrastructure service business in assigned country, and ensure to provide high technical support quality for end users, channel partner and sales team.
• Deliver post-sale services to key stakeholders and coordinate and prioritize service provision within responsible country, considering business demand and customer satisfaction.
• Ensure that the support process, policy, platform and product of the service is operational and competitive, compare with other network infrastructure vendor.
• Cooperate with local sales and marketing team closely, help sales and marketing team to achieve business development goal, for example POC, Demo, Channel Partner Service Capability Management and Major Project Support etc.
• Organize internal and external training(Technical, Process and Policies) to local service delivery team and service partner, enhance local service resource’s capability continuously

l Requirements

• Project Management experience
• ITIL Foundation certified is preferred.
• Holder of professional certificate, such as CCNP/CCIE, HCNP/HCNE, JNCIS/JNCIP HPE ASE and Aruba ACMP etc. is preferred
• Experience of managing 3rd parties and 3rd party delivered services
• Knowledge of network infrastructure technologies, experience with Cisco, HPE, Aruba, Ruckus, Huawei and Juniper Networks is preferred.
• Team management experience (minimum 3 Years)
• Bachelor’s degree with 5+ years of experience in ICT Infrastructure Services.
• Excellent English & Chinese written and oral communication skill.
• Willing to take frequent short business travel