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Service Monitoring & Incident Management

Company

PT. XL Axiata Tbk
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Category Telekomunikasi
Expires 2023-08-25
Posted at 9 months ago
Job Description
Work in shift for monitoring all XL services, first handling of massive incident, managing incident management process, cooperate with any internal unit, manage services partner, business partners and operation partners to achieve resolving time as service level agreement.
Requirements
  • Minimum 3 years working experience in Telco or IT with strong technical background.
  • Preferable with relevant working experience related IT / Telco troubleshooting, monitoring, incident management.
  • English communication skill, team work, leadership, decision making, negotiation skill, fast learner, analytical skill, work in shift 24x7.