It Service Management And Operating Model Consultant (Senior To Manager)

Are you a passionate and experienced IT professional with a strong background in IT Service Management and defining efficient IT Operating Models? We are actively seeking a talented IT Service Management & IT Operating Model Consultant to be part of our innovative team at KPMG Indonesia.

As an IT Service Management & IT Operating Model Consultant, you will play a pivotal role in shaping our clients' IT landscape and optimizing their IT Service Delivery. You will leverage your expertise in ITIL practices and proven track record in designing effective IT Operating Models to provide valuable insights and deliver tailored solutions to our clients.

Join our dynamic team and be part of driving innovation and transformation in IT Service Management. We offer a collaborative and inclusive work culture, continuous learning opportunities, and projects that challenge and inspire. If you are an ambitious IT Service Management & IT Operating Model Consultant seeking a rewarding career, apply now and embark on an exciting journey with us!

What You Will do:

• Conduct training and workshops to promote ITSM awareness and build internal capabilities within client organizations.
• Develop and implement IT Operating Models that streamline IT processes, enhance efficiency, and align with business goals.
• Assess current IT Service Delivery practices and identify areas for improvement in alignment with industry best practices.
• Provide expert advice on IT governance, risk management, and compliance to ensure a robust IT framework.
• Work closely with cross-functional teams to implement ITSM tools and solutions effectively.
• Collaborate with clients to understand their business objectives and IT needs, translating them into actionable IT Service Management strategies.
• Guide clients through the adoption of ITIL frameworks and IT Service Management best practices.

Desired Skills & Experience:

• Excellent analytical and problem-solving skills with a keen eye for detail.
• Exceptional communication and interpersonal abilities to interact with clients at all levels.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of ITIL frameworks and best practices. ITIL Foundation or other relevant certification is preferred.
• Proven experience as an IT Service Management Consultant or in a similar role within the IT industry.
• Familiarity with ITSM tools and platforms (e.g., ServiceNow, BMC Remedy, Jira Service Management, etc.).
• Demonstrated success in designing and implementing effective IT Operating Models.

Only shortlisted candidates will be contacted by KPMG Siddharta Advisory Recruitment team. All applicants' information and personal data will be treated as strictly confidential and used for recruitment purposes only.