Cluster Service Lead Jobs

Leader to lead and head at the cluster level consisting of countries Malaysia, Vietnam, Indonesia and the Philippines. To be based and from any of the countries Malaysia, Vietnam, Indonesia or the Philippines.

Job Role:

Service Business Leader at the cluster level consisting of countries Malaysia, Vietnam, Indonesia and the Philippines. This role leads service transformation efforts for the cluster to deliver the growth and profitability. Actively leads strategic planning to drive operational excellence, productivity improvement, margin expansion, organizational and business transformation to achieve topline growth and operating income.

Job Responsibilities:

·Oversee the planning and executing the Annual Operating Plan for the Cluster Service business.

·Close monitoring of order, sales, OCF and Operating Income achievements

·Build strategic and long-term plan for growth.

·Understand the customer needs and introduce products, process improvements on customer

engagements delivery and pricing strategy to meet margin plans.

·Oversee and keep track of service operational excellence in terms of both operational and financial targets.

·Review financial forecasts (i.e., revenue, orders, profitability, etc.)

·Review/ develop/ implement the standards, systems, processes & tools needed to drive service revenue growth.

·Provide market competition information, keep abreast of customer expectations & industry trends.

·Work together with other Business Streams leaders for greater inter- departmental collaboration.

·Drive strong ethics and compliance culture.

·Ensuring best in class service delivery to customers and supporting team for new business opportunities pursuits.

Basic Qualifications:

1. Degree in Engineering or equivalent
2. HVAC knowledge, leadership and collaboration skills.
3. 12+ years of relevant Exp.