Indonesia Gcb Remainco Customer Servicing Lead - C12

Job Id: 23683328

Citi GCB RemainCo Customer Servicing Lead is a middle management level position responsible for accomplishing results through the execution of responsibilities / activities assigned to Remainco team post Legal Day 1 of the divestiture of Citi Indonesia’s GCB business. The objective of this role is to effectively support and wind down Legacy Holdings residual obligations from divested and liquidated businesses. Residual obligations include reputational, contractual, and regulatory items that remain post-divestiture. The RemainCo Customer Servicing Lead will closely work with various in-country and regional functional partners to mainly formulate and setup a robust servicing model for various potential request and maintenance expected to be present post divestiture period related to the non-transferring portfolio.

Responsibilities:

• Regularly interact with country-level and regional functional partners to ensure that the operations teams are appropriately supported. Collaborate, build relationships, and work across the organization in a multi-site matrix operations environment.
• Communicate business knowledge, product knowledge, and requirements to business and internal support functions
• Continuously support the evolution of the organization and the individuals within the team to remain effective and compliant while reducing scale. Support through innovation, questioning of status quo on design and implementation of strategies and processes in order to generate improvement, drive efficiency, and control risk. Create durability that is consistent with the length of residual obligations of each country.
• Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
• Identify and establish customer servicing model for non-transferring portfolio post divestiture period, including but not limited to setting up operating model and process flow for relevant activities post divestiture period.
• Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standard
• Assist and lead the development of new system that will be used as main platform for customer servicing model post OD1.
• Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics
• Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
• Provide input into and recommend technology change, process improvements and control framework enhancements

Qualifications:

• Consistently demonstrates clear and concise written and verbal communication skills, has a solid background in dealing and working with various stakeholder
• 5-6+ years of experience, including 5+ years' managerial experience
• Ability to track multi /diverse deliverables in a time bound manner and proficiency in escalation effectively.
• Experience in managing operations/customer service and strengthening of control environment

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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