Customer Support Team Lead

Hey there!

We are currently looking for a Customer Support Team Lead to join our team. In this role, you'll be at the forefront of shaping exceptional customer experiences. As the mastermind behind our customer support operations, you'll collaborate with various teams like Sales, Marketing, and Product to elevate our service to new level.

Responsibilities of the role:

• Keep our complaint and top-tier customer databases up-to-date and accurate.
• Swiftly tackle any hurdles that come their way while they engage with our valued customers.
• Coach and guide our support stars during their shifts, amplifying their performance.
• Craft an environment where every customer interaction is not only smooth but also enlightening.
• Lead, and optimize the workflow of our enthusiastic customer support squad.
• Generate insightful reports tracking our customer service triumphs and pinpointing avenues for enhancement.

Requirements:

• Hold minimum Bachelor's Degree in Business Administration, Operations Management, or any related field.
• High attention to detail even in warp-speed situations.
• Proven experience in managing a team, with excellent strategic thinking and decision-making abilities.
• Strong in Microsoft Office, including Word, Excel, and Powerpoint is a must.
• A creative troubleshooter, with exceptional interpersonal skills.
• A natural leader, capable of steering our support dream team.
• At least 6 years of hands-on experience dazzling customers with your exceptional service, preferably in startups or fintech company.

Sounds like you? Drop a line to [email protected] to learn more about the role. We can't wait to hear from you!

A little about us

Pintar Ventura Group is a dynamic and innovative venture builder focused on researching, developing, and investing in high-growth business opportunities in Indonesia's fintech market. Together, we’ve built our portfolio to how it is today. We work hard, and we celebrate hard too.

Our well-known portfolio are Posy online POS and Klikoo payment app. As a fintech startup builder, we are committed to nurturing projects that will take Indonesia's digital economy to the next level.

At Pintar Ventura Group, we believe in fostering a culture that promotes collaboration, innovation, and a passion for excellence. Our team of experts, with diverse backgrounds and skill sets, is united by a shared vision of creating a positive impact in the fintech industry. We encourage our employees to explore new ideas, take risks, and continuously learn and develop their skills.

Our mission is to drive sustainable growth and create value for all our stakeholders, including our clients, investors, partners, and employees. We are proud of our track record of delivering cutting-edge fintech solutions that cater to the evolving needs of the Indonesian market. As we continue to expand our portfolio of ventures, we remain committed to staying at the forefront of the industry and shaping the future of fintech in Indonesia.

What we offer

At PVG, we offer a generous blend of benefits for the things that really matter to our people, including competitive salary, health benefits, social security, performance bonus, enhanced parental leave, generous budget for learning and professional development, various paid time off programs, and well-being initiatives.