Customer Support Executive, Indonesian

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 3 trillion USD in monthly trading volume.

Your role at Exness:

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will be responsible for answering all technical support questions, handling requests, and helping to maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

You will:

• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Perform other ad hoc tasks assigned by the manager.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Achieve quarterly KPI targets set by the CS manager.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.

What we expect from you:

• Customer service orientation
• Good communication skills in English and Indonesian
• Bachelor's degree in business administration or related field
• Troubleshooting and multitasking skills
• Strong client-facing and communication skills
• Self-motivated and highly reliable

What you can expect from us:

• Competitive and attractive compensation
• Allowance for sports club memberships or other physical exercise activities
• Education allowance for your children's school and kindergarten fees
• Outstanding team-building experiences and corporate parties
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Meal and transportation allowance
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Generous time off, including 21 days of annual leave and paid sick leave

Your journey after applying:

• English test (up to 30 minutes)
• Interview with the Talent Acquisition team (up to 40 minutes)
• Interview with the trainer (15 minutes)
• Written assessment (1 day)
• Final interview (1 hour)

Sounds like you? Apply.

Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand. Exness is an Equal Opportunity Employer.