Customer Support Executive Jobs

Customer Support Executive – Indonesia - Jakarta - (23I/DONE)

Randox Health is currently looking to recruit friendly, enthusiastic, and hardworking individual to join our expanding Customer Support Team based in Jakarta, with travelling extensively throughout Indonesia. Indonesia has a population of 273.8 million people with over 18,110 islands. The main reason for this new role will be telesales, to contact all labs across the country to introduce Randox.

The Role:

· Operating the company telephone and email system to receive customer enquiries and complaints ensuring response rates are met.

· To contribute to the company’s overall growth and profitability by developing relationships with new and existing customers through providing a high level of support and service as a sales person, with exceptional technical knowledge.

· Communicating with existing and potential customers offering a high level of service.

· Use of relevant software to record and monitor enquiries from customers and internal departments.

· Contacting customers to carry out post-market feedback and trend this data.

· Liaise effectively with other internal departments, corporate customers and suppliers, acting appropriately to their requests.

· Relevant administrative tasks.

The successful Applicant:

Essential:

· Excellent communication skills, both verbal and written.

· Qualified to a degree level in a life science or business discipline.

· A proven track record in sales and customer relationship management.

· Willingness to travel extensively throughout Indonesia.

· Proficiency in all Microsoft applications – Word, Excel and PowerPoint.

· Be able to sell over the phone.

· Confidence in dealing with customers.

· Ability to work both as part of team and independently.

· A willingness to develop and maintain a high level of product knowledge.

Desirable:

· At least a 2.1-degree qualification.

· Previous industry experience.

· Be able to communicate in English both verbally and written.

About Randox Health:

For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.

In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and used by a variety of private companies, individuals, and by the sports industry, and in the UK Government’s National COVID-19 Testing Programme.

Randox Health is an Equal Opportunities Employer.

Please submit all CVS and Applications in English