Customer Account Executive Jobs

· A proven track record in sales and customer relationship management.

· Communicating with existing and potential customers offering a high level of service.

· Excellent communication skills, both verbal and written.

· A willingness to develop and maintain a high level of product knowledge.

· At least a 2.1-degree qualification.

Customer Support Executive – Indonesia - Jakarta - (23I/DONE)

Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops

Achieve quarterly KPI targets set by the CS manager.

Perform other ad hoc tasks assigned by the manager.

Good communication skills in English and Indonesian

Strong client-facing and communication skills

Education allowance for your children's school and kindergarten fees

3-5 years of experience in Customer Service, Supply Chain Management, IT or related fields

Key skills: customer focus and relationship management, results orientation, collaboration, agility, flexibility, integrity

Resolve any immediately resolvable request (e.g order management – Order Entry, Status check, order fullfillment – scheduling)

Drive satisfaction surveys at customer level related to order management

To focus on adapting new processes and technology to enhance customer experience ensuring efficiencies.

Seek customer feedback to track satisfaction level and identify solutions to improve experience

7+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles

Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own

Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals

Gather feedback on product experience during the entire customer lifecycle via targeted surveys

BA/PGDM (preferably in HR) or relevant work experience after BE/BTech

Act as a techno-functional consultant and provide recommendations on process

Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.

Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.

Having previous customer service experience would be an added advantage.

Must have excellent verbal and written English and Indonesian communication skills, any other additional languages is greatly welcomed.

Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.

Participate in training and development activities.

Have 1 year of customer service experience, and have received service soft skills training

Good communication and listening skill

Familiar in e-commerce customer behaviour and business, at least have experience using e-commerce platform as buyer and seller once

Escalated the ticket to Team Leader

Max. age hired 35 years old

Fluent speaking and writing French, also English

Ability to demonstrate diplomacy, empathy, and problem solving skills while working through tough customer issues

Bonus if you have excel skills

Bonus if have prior experience with customer service / support

Assist in the setup of our customers, which might involve some basic excel skills.

Highly proficient in writing and speaking in English

Highly proficient in writing and speaking in Bahasa Indonesian

Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)

Review pending orders and specific customers requests to ensure excellent customer service and customer experience

Hands-on experience with CRM systems (Freshdesk)

Provide troubleshooting assistance for customer orders, account status, and relevant problems

Provide data and guides to help the sales team

Stay up-to-date with new product and feature launches

Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)

Review pending orders and specific customers requests to ensure excellent customer service and customer experience

Hands-on experience with CRM systems (Freshdesk)

Provide troubleshooting assistance for customer orders, account status, and relevant problems

Provide data and guides to help the sales team

Stay up-to-date with new product and feature launches

Proactively follow up with customers to ensure their satisfaction, gather feedback, and identify opportunities to enhance the customer experience.

Proven experience in a customer support or similar role, preferably in a fast-paced environment.

Excellent verbal and written communication skills in Bahasa Indonesia and good communication in English.

Strong active listening and problem-solving abilities.

Proficient computer skills, including familiarity with CRM software and other customer support tools.

Ability to multitask, prioritize, and manage time effectively.

This is a work from home position for Candidate base in Indonesia (preferably Jakarta)

Acquire and manage projects or regular maintenance order of products

Good in pricing and negotiating skills

Advantage to those whom can speak in chinese

Learn and understand company’s products and services

Prepare and deliver technical presentations, explaining products or services to customers and/or prospective customers